Listening and acting on your views: whg extends Tpas membership

Being a Tpas member means we can stay connected to national best practice, share ideas with other housing providers and keep developing new and inclusive ways to reach the customers whose voices are not always heard. It supports our Customer Voice Strategy and strengthens how we listen to your views and act on them to improve the services that matter to you.

For customers, it means more chances to get involved, influence decisions and know that your voice is heard. Involved customers also have access to Tpas training, events and resources to build skills and confidence.

We will continue to work closely with our Service Improvement Group (SIG) of customers, using Tpas learning to support them as they review services and make recommendations on behalf of all customers.

By renewing our membership, we are reinforcing our role as a landlord that listens, keeps customers informed and treats everyone with fairness and respect.

Want to get involved?
Whether you have five minutes or more time to spare, there’s a way for everyone to share their voice. Visit our online customer engagement community, or talk to our Customer Voice Team about what’s right for you.

Customer Bethan, a member of the SIG, said: “It’s massively important to be part of groups like this. I’ve learnt so much, and through sharing our thoughts and experiences I feel like we’ve made a real positive difference for other customers.”