Neighbourhood Services

A home is more than just your property, it’s the area where you live. We’re committed to keeping your area clean and safe and creating communities and neighbourhoods that you can be proud of.

Our work in your area Report fly-tipping Grounds maintenance and cleaning Caretaking service FAQs
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A cleaner and greener neighbourhood

Our dedicated Neighbourhood Services Team support the smooth running of your building and local area. They will work with you to keep your area clean and tackle fly-tipping so that offenders can be prosecuted.

If you live in one of our blocks our team provide you with a regular caretaking service to ensure they are clean and safe.

This service is delivered daily to high rise blocks and a minimum of once a month to low rise blocks.

Fly-tipping is a crime

When people dump their rubbish in the wrong place it makes your neighbourhood dirty and attracts pests. We spend more than £300,000 a year clearing up waste dumped on our estates. That’s money and time we could have spent providing services for you.

Fly-tipping is an environmental crime and it can lead to an unlimited fine or imprisonment. You can help us prosecute offenders by reporting fly-tipping using our online tool. Simply sign in to your online account to use it.

Report fly-tipping online

Grounds maintenance and cleaning services

Some customers pay a service charge for maintenance of communal or surrounding areas.

Depending on your type of tenancy, you may see these charges listed as a separate fixed amount alongside your rent, or they may be included within your rent amount.

Our service standards explain what you can expect from these services if you receive them.

Our service standards

Caretaking service for customers in blocks

If you live in one of our blocks our Neighbourhood Services Team provide you with a regular caretaking service. Here’s what it includes:

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Keeping the building safe and secure
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Checking and maintaining rubbish chutes
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Reporting incidents of antisocial behaviour
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Tackling fly-tipping on whg land
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Looking after communal areas, fire risk actions and access to meter cupboards
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Monitoring our maintenance contractors

FAQs

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What grounds maintenance services can I expect to receive as part of my tenancy?
Some customers pay a service charge for grounds maintenance. If this applies, your service is delivered by Glendale on behalf of whg. The grounds maintenance service covers outdoor communal spaces, which may be different depending on the type of building you live in.

Our service standards explain the grounds maintenance service you can expect to receive.

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How often are grass areas cut?
In areas covered by our grounds maintenance service, grass areas are cut regularly to maintain a height of 15mm to 25mm, with frequency adjusted throughout the year. There will be 20 cuts between March and November.
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What should I do if I notice a grounds maintenance problem in my communal areas?

If you have any issues or feedback about the grounds maintenance service, please contact us in the first instance. Your input helps us maintain high standards and improve our service.

Or you can email Glendale directly on their dedicated email address: walsallhousing@glendale-services.co.uk

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Who do I talk to about a problem with parking?
If you have an issue with parking on whg land you can contact us on 0300 555 666. If you are concerned about parking on a public road you will need to contact your local council.
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My bin isn’t big enough for all of my rubbish, what do I do?
You can save space by flattening plastic and cardboard items. If your bin is still too small, your local council may be able to give you a bigger one. Apply for a bigger bin from Walsall Council.
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My bin hasn’t been collected. Who do I report it to?
Bin collections are the responsibility of your local authority. If your bin was missed you will need to contact them. If you have a communal bin which has not been collected because it is overflowing you can contact us.
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What is fly-tipping?
Fly-tipping is the illegal dumping of rubbish, or unwanted objects. This includes leaving black bags on landings, by the bin sheds, on the footpath or on grassed areas. You might imagine a mattress or a fridge freezer, but fly-tipping isn’t just large amounts of waste. Even smaller items like bags of household waste are classed as fly-tipping.
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What is the punishment for fly-tipping?
Fly-tipping is a criminal offence and carries a fine of up to £20,000. If the case goes to Crown Court, the fine can become unlimited and the offender may be imprisoned. It is a breach of your tenancy and could result in Notice Seeking Possession being served on you which could prevent you from being rehoused. We will also recharge perpetrators for the removal of unwanted waste. If you are found to be using your vehicle to dump illegally, your vehicle could be seized as we work closely with Walsall Council.
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How can I report fly-tipping?
Please report fly-tipping to us so we can take the appropriate action. The best way to do this is using our online tool where you can give us all the details including a precise location.
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Who is responsible for clearing up fly-tipping?

If the rubbish has been dumped on your local council’s land, it is their responsibility to clean it up and you should contact them.

However, if the rubbish has been dumped on whg land, you should report it to us using our online tool and we will investigate to identify perpetrators and take appropriate action.

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What can I do with large waste items, like my old fridge?
Our Neighbourhood Services Team do not offer a bulky waste collection service. You can safely dispose of your rubbish for free at your local council’s waste and recycling centre. There are two household waste and recycling areas in Walsall:
  • Fryers Road Household Waste Recycling Centre, Bloxwich
  • Merchants Way Household Waste Recycling Centre, Aldridge
If you struggle to get to a waste and recycling centre, your local council may offer a bulky items collection service for a small charge.
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I want to get rid of some old furniture. How can I do this?
  • Some charities, like the British Heart Foundation, will collect your items free of charge if they are in good condition to be sold in their shops.
  • Local councils offer “bulky waste” collections.
  • Make some extra cash by selling it online on sites like Ebay and ask the buyer to collect it in person. Or you could try Gumtree or Facebook market place.
  • Give your furniture a makeover by painting or varnishing it.