Contact us
Whether you are calling or emailing about a repair, rent or a general enquiry, our friendly and professional team are here to help.
Manage your home online
It’s easy to manage your home online. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.
Customer services centre
Monday – Friday: 8am – 6pm
Emergency repairs: call 24/7
Call us
Our lines are busiest on Mondays and before 11am Tuesday to Friday. If you call after 11am you will have a shorter wait to speak to our friendly team.
Email us
Send us an email with your enquiry. We’ll aim to get back to you within 5 working days.
Check before you call about a repair
It’s important to remember that some repairs are your responsibility to fix. Check our repairs and home maintenance guide before booking a repair.
Reach out to your Community Housing Officer
When it comes to your home, we understand that not everything can be done over the phone or online. Your Community Housing Officer will be here to help you and your neighbours when you need it.
Don’t know the name of your Community Housing Officer?
Sign in to your online account and go to ‘My neighbourhood’. Or our customer services team will put you in touch – just call 0300 555 6666.
Our offices
Hatherton Street reception
Monday – Friday: 9am – 5pm
100 Hatherton St
Walsall
WS1 1AB
Press and media enquiries
If you have a press or media enquiry and would like to speak to our press team please email media.enquiries[at]whgrp.co.uk