We are one of the Midlands' leading and most successful providers of affordable homes.

information for customers

Updates and frequently asked questions

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whg offer a range of homes for rent and to buy across the Midlands.

Find a Home

Our repairs service is here to help if something goes wrong in your home.

Report a Repair

There are a number of ways you can pay your rent.

Make a Payment
16 years

of providing homes and services 
in the heart of our communities.

£700 million

invested in homes since we
were formed in 2003.


homes owned and managed
by whg across the Midlands.

Working together to transform
the quality of life in our communities, striving for 
excellence in all we do.

whg is one of the Midlands'
leading and most successful
providers of high quality homes.

Owning and managing around 21,000 properties across the Midlands, we provide affordable, good quality homes and community-based services in the region.
We are driven by our passion to make a difference, supporting our customers to lead happy and fulfilled lives.

Find your new home

whg have homes to suit a range of needs,
including affordable rent, shared ownership 
and homes for older people.

Find a Home

Get Involved

Are you passionate about being a whg customer?

We need you! We are looking for customers to help us find out how whg 
can improve and continue to provide the best service possible.

New Skills

You will learn more
and develop new skills.

Build Self

You will gain work experience
and self confidence.


You will gain a greater
understanding of whg’s activity.

Be on the
Same Page

You will meet like-minded people
who all want to help improve whg.

Make a

Your work will make a real difference
– you will work on projects that
benefit a wide range of customers.

Get Involved

What Our Customers Say

“ Thank you whg.
You have changed my
life for the better! ”

Barbara, 61
Supported by our Health and Wellbeing service

“ I was a bit worried
about Universal Credit, but
I feel much more confident now. ”

'UC Savvy' workshop attendee

“ I am so happy with how easy
it was to switch. A great service
being offered to residents! ”

Switched to our FuelGood Simplicity energy tariff

Homes for over 55s

whg cater for all walks of life. We provide a range of homes for customers over the age of 55, available to rent and through our whg Shared Ownership scheme.

For Rent & Sale

New whg
Online Service

My whg is our new online service which 
allows you to manage more of your tenancy 
and home online than ever before.

Go to My whg
  • What happens when I report a repair using My whg?

    You will easily be able to tell us exactly what repairs are needed using our simple step-by-step tool.

    If the repair is whg's responsibility, we will be in touch within one working day to book in your repair appointment at a time that suits you. Your repair is not booked in until this is confirmed.

  • Can I cancel a repair appointment?

    Yes - you can use My whg to cancel repair appointments.

    You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.

    To cancel an appointment, log in to My whg and browse to the My repairs page. Press the Cancel button and follow the instructions on screen.

  • I've made a payment, but My whg says that I am in rent arrears

    Recent payments may take up to three days to appear in your account. Your account may also show as in arrears if you pay by direct debit and the payment has not yet been taken.

  • Why do I need to register again when I already had an online account?

    My whg runs on a new system with lots of extra features which will enable you to manage more of your tenancy and home online than ever before. This means you will need to re-register if you already had an online account before August 2018.

  • I can't log in to My whg

    If you have already registered for My whg, you can request a password reminder. This will be sent to the email address you use to log in. If you no longer have access to this email address, you will need to contact us.

  • Which devices can I use to access My whg?

    You can access My whg from a number of devices, including PCs, laptops, mobile phones and tablets. Which is great news - you can log in from the comfort of your sofa!

    If you are logging in from a PC (computer) or laptop, we recommend that you use the Google Chrome web browser. If you are using an older program like Internet Explorer, you might find that some parts of My whg don't work as expected. Google Chrome is free to download and use.

Go to My whg

Our Team

whg is a great place to work, offering exciting opportunities
for people who enjoy being stretched and challenged.


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