Coronavirus:
information for customers

Yes - you can use My whg to cancel repair appointments.

You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.

To cancel an appointment, log in to My whg and browse to the My repairs page. Press the Cancel button and follow the instructions on screen.

Recent payments may take up to three days to appear in your account. Your account may also show as in arrears if you pay by direct debit and the payment has not yet been taken.

My whg runs on a new system with lots of extra features which will enable you to manage more of your tenancy and home online than ever before. This means you will need to re-register if you already had an online account before August 2018.

If you have already registered for My whg, you can request a password reminder. This will be sent to the email address you use to log in. If you no longer have access to this email address, you will need to contact us.

You can access My whg from a number of devices, including PCs, laptops, mobile phones and tablets. Which is great news - you can log in from the comfort of your sofa!

If you are logging in from a PC (computer) or laptop, we recommend that you use the Google Chrome web browser. If you are using an older program like Internet Explorer, you might find that some parts of My whg don't work as expected. Google Chrome is free to download and use.