Rent a home
We have homes to rent across the Midlands, from flats to larger houses, as well as dedicated schemes for customers aged 55 and over.
Check if you can apply
Most of our homes are allocated through our housing register. You can check if you are eligible by completing our online questionnaire.
Demand for our homes is very high, and waiting times can be long. In many cases it can take a year or more to be offered a home, and sometimes much longer depending on the type of property and location.
Apply through your council
Your local council manages its own housing register, which is separate from ours and may have different eligibility criteria.
Councils can nominate people on their housing list to homes owned by housing associations, which means you may have access to more homes.
If you live in Walsall, the council manages a housing register that gives access to homes from all social landlords in the borough.
Market rent homes
Some of our homes are advertised for market rent on sites such as Rightmove or Zoopla. If you are interested, you can apply directly through those websites.
Already a customer?
If your current home is no longer suitable, there are a few options available.
You may be able to join the housing register, depending on your circumstances.
You can also look to swap your home with another tenant through a mutual exchange. We are part of the HomeSwapper scheme, which is free for our customers.
If your home is no longer suitable due to a disability or medical need, our aids and adaptations team may be able to help. In some cases, joining your council’s housing register may be the best option.
Homeless or at risk of becoming homeless
If you are homeless or at risk of becoming homeless, contact your local council as soon as possible. They have a duty to provide advice and support.
If you live in Walsall, you should contact Walsall Council.
How homes are offered
When homes become available, they are advertised online and eligible applicants can apply.
After the advert closes, we review applications and create a shortlist. Homes are generally offered based how long you have been waiting and whether the property is right for your household.
We may shortlist more than one applicant. If the first person does not accept the home, we offer it to the next person on the list.
Waiting times
Demand for our homes is very high, so it can take time to be offered a home. We are not always able to offer a home to everyone who applies, as there are more people looking than homes available.
Waiting times depend on the type of home you need and where you want to live. In many cases it may take a year or more, and sometimes longer.
After you apply for a home, we review applications once the advert closes and update your account. This is usually within 1 to 10 working days, but it can take longer if the property needs repairs.
If you are offered a home, you will need to confirm within one working day. We will carry out final checks and any repairs before your tenancy begins.
Help to apply
Signing up to apply online is simple and we encourage you to try it first. But if you need extra support, you can call us on 0300 555 6666 or visit us at 100 Hatherton Street, Walsall and we will be happy to help.