Home improvements programme
Every year we invest millions of pounds in updating and improving our customers’ homes to keep you safe and comfortable.
Planned investment programme
Our planned investment programme includes things like replacing boilers and windows or installing new kitchens and bathrooms. It can also include work to our blocks such as redecorating communal areas. This work is called major works and is different to the day-to-day repairs we do.
In 2023/24 we invested £22m in major works
This included installing 356 new kitchens, 156 windows and doors and 1038 heating upgrades such as new boilers.
Our plans for 2024/25
This year, we have allocated £30 million towards major improvement works, and will be focusing on how we can keep homes warmer and reduce energy costs for customers.
27
New bathrooms
127
Electrical upgrades
197
Fire doors
949
Heating upgrades
590
New kitchens
124
Roof upgrades
123
Houses with
window and door
upgrades
What happens when we update your home
If your house has been flagged as needing replacement components, such as a new bathroom or kitchen, we will contact you directly.
- We will communicate with you throughout the process, and where appropriate, check with you at the end that you are happy with the works.
- You’ll be given a choice of design and colours for some elements such as kitchens, bathrooms, doors and sometimes communal or external areas. We will let you know what you’re able to choose.
- The work will be carried out by one of our partner contractors.
When will my bathroom or kitchen be replaced?
We normally renew items in your home at the end of their life cycle. This is calculated in years. The list below gives you an idea of when we might replace the main elements of your home. New bathrooms and kitchens are usually scheduled well in advance according to the age and style of properties.
Every 15 or 20 years
Boiler
Kitchen
Every 30 years
Bathroom
Consumer unit
Fire doors
Central heating upgrade (inc. bolier)
Windows
Rewiring
Every 60 years
Roof covering
External wall finish
