We are one of the Midlands' leading and most successful providers of affordable homes.

  • Email whg

    The contact centre is open 8am-6pm Monday to Friday and 8am-1pm on Saturdays.

    Complete the form below or email enquiries@whgrp.co.uk. We will respond with 5 working days.

    Did you know? You don't need to call us to report a repair: click here to report a repair online.

    Contact Us

    Including post code

    whg will keep your personal information secure and confidential in line with the Data Protection Act 2018. More information about how we process your personal information can be found in our Privacy Notice.

  • Call whg

    Call 0300 555 6666

    Did you know? You don't need to call us to report a repair: report a repair online.

    If the problem presents an immediate risk to safety, security or health, you must call us (24/7).

    The contact centre is open 8am-6pm Monday to Friday and 8am-1pm on Saturdays.

  • Report a repair

    You can report a repair:

    Our offices are open Monday-Friday from 9am-5pm.

    Is the repair an emergency? If the problem presents an immediate risk to safety, security or health, you must call us on 0300 555 6666 (24/7).

  • Emergency

    If the problem presents an immediate risk to safety, security or health, you must call us on 0300 555 6666 (24/7).

    Smell gas?
    Turn off the gas supply (if possible) and call us on 0300 555 6666 - we will contact National Grid and attend as soon as possible. This will require immediate access to your property. DO NOT turn the gas supply back on until you have been given authorisation to do so.

    Further gas emergency and safety advice from National Grid is available here.

  • whg on YouTube

    Our self help videos could help you fix your repair instead of booking an engineer.

    If you are unsure, are unable to carry out the work yourself, or if you feel your repair is an emergency please call us on 0300 555 6666 (24/7).

  • Book an annual service

    whg have a legal requirement to carry out annual gas safety inspections and regular electrical condition inspections in all of our properties. 

    When these checks are due, we will write to you to let you know. For your safety, it is important that you allow us access to your home to complete them.

    If you have received a letter advising that a check is due, call us on 0300 555 6666.

    The contact centre is open 8am-8pm Monday to Friday and 8am-1pm on Saturdays.

    More information about annual servicing and maintenance.

  • View your rent account online

    You can see your whg rent account online using My whg, our online service.

    Go to My whg
  • Pay online

    The quickest, easiest and safest way to pay your rent online is by using My whg, our online service.

    Go to My whg
  • Direct Debit

    Setting up a Direct Debit is an easy, convenient way to make routine payments, and means you won't need to worry about making payments on time in future.

    Set up Direct Debit
  • Pay by phone

    You can pay your rent over the phone during our opening hours. At our busiest times, you may need to wait in a queue.

    Call us on 0300 555 6666 (8am-6pm Mon-Fri, 8am-1pm Sat) with your payment reference number (PRN) and your payment card ready.

    The quickest, easiest and safest way to pay your rent online is by using My whg, our online service. With My whg, you can make a payment at any time of the day.

  • whg Money Advice Team

    Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service.

    We're here to help, so don't struggle with your financial worries alone.

    The free service is available in your home or one of our offices, whichever you prefer. Simply call us on 0300 555 6666 to arrange an appointment.

    whg Money Advice
  • Money Advice Service

    If you would like to talk to someone about financial matters, you can get free and impartial advice from the government's Money Advice Service:

    Money Advice Service

  • Facebook

    whg are on Facebook - click here or search for 'This is whg'.

    Like our page to keep up with the latest news and events from whg. You can message us to report a repair or for any Customer Contact Centre queries.

    If you have an emergency repair - i.e. the problem presents an immediate risk to safety, security or health - you must call us on 0300 555 6666 (24/7).

    Social media accounts are monitored 9am to 5pm, Monday to Friday.

  • Twitter

    whg are on Twitter - click here or search for 'walsallwhg'.

    Follow us to keep up with the latest news and events from whg. You can send us a Direct Message to report a repair or for any Customer Contact Centre queries.

    If you have an emergency repair - i.e. the problem presents an immediate risk to safety, security or health - you must call us on 0300 555 6666 (24/7).

    Social media accounts are monitored 9am to 5pm, Monday to Friday.

  • Instagram

    whg are on Instagram - click here or search for 'wearewhg'.

    Follow us to keep up with the latest photos and videos from whg.

    Please do not use Instagram for customer enquiries or to report repairs.

    If you have an emergency repair - i.e. the problem presents an immediate risk to safety, security or health - you must call us on 0300 555 6666 (24/7).

  • YouTube

    The whg YouTube channel offers useful self help repair tips, videos from our latest events and schemes and more - click here or search for 'whg'.

    If you have an emergency repair - i.e. the problem presents an immediate risk to safety, security or health - you must call us on 0300 555 6666 (24/7).

  • LinkedIn

    Follow whg on LinkedIn to keep up with our latest corporate news and careers opportunities - click here.

     

  • Applying for social housing

    To apply for social housing you will need to register on our Choose & Move site.

    In order to register you will need to provide an email address and National Insurance numbers for anyone moving with you who is aged 16 years and over.

    Homes to rent

  • whg Shared Ownership

    whg Shared Ownership is ideal for first time buyers and those who are currently renting and looking to get a foot on the property ladder.

    • you will own part of your home
    • you will need a much smaller deposit than you would if you bought the property outright
    • the combined monthly mortgage and rent payments usually work out cheaper than buying outright, and are often less than renting a similar property privately

     

    Find out more
  • Private rent

    We have a small amount of properties available for private rent. We call these market rent properties, as rent is charged at the same level as other private rented homes on the market.  The rent from these properties generate income to invest in building new homes.

     

    Find out more
  • Homelessness

    whg work in partnership with local authorities to support those who are homeless or threatened with homelessness.

    If you are homeless or threatened with homelessness, please contact your local authority in the first instance. They will advise you about securing your current accommodation or making alternative provision. You should register with our Choose & Move service at the same time.

    More info for homeless applicants
  • whg Money Advice Team

    Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service.

    We're here to help, so don't struggle with your financial worries alone.

    The free service is available in your home or one of our offices, whichever you prefer. Simply call us on 0300 555 6666 to arrange an appointment.

    whg Money Advice
  • Money Advice Service

    If you would like to talk to someone about financial matters, you can get free and impartial advice from the government's Money Advice Service:

    Money Advice Service

  • Community Champions

    Our Community Champions are here to help you find the support you need to make the most of your life and become the real you!

    As well as being good listeners, they know where you can get help with all sorts of things that can happen in your life and difficulties you may face.

    Community Champions have all been where you are now – but, with a bit of help and hard work, they are now working and making a difference. In a very short time, that could be you! So what are you waiting for?

    Learn more about Community Champions
  • Wellbeing Service

    We all face times when we could do with a little extra help, whether we are facing health problems, money worries or just struggling to cope with daily life.

    If you are feeling isolated or like things are getting on top of you, our Wellbeing Service can provide varying levels of support to help you through.

    Support is tailored to your individual needs but aims to keep you happy, healthy, active and connected with others.

    Click the button below to find out more.

    Wellbeing services
  • Healthy lifestyle

    We have a dedicated Health Housing team who work alongside local people to help them lead a healthy and active life.  Whether you need tips on healthy eating, want to talk about health issues or wish to get fit one of our Community Health Champions can help.

    Click the button below to find out more.

    Learn more about Healthy Lifestyles
  • Grants and Funding

    If you have a great idea to help your local community or you’re part of a group that needs some financial support, we can help you to obtain a grant or funding. We can also help if you have a personal ambition that needs a financial boost.

    Our funds are:

  • Help to manage your home

    If you’re having difficulty setting up your new home or managing your tenancy, please talk to us. We can help if you are struggling due to age, physical or sensory ability, a learning disability, mental health issue or because of short-term need, for example following a bereavement or accident.

    Click on the link below to find out more.

    Managing your home
  • Current Vacancies

    whg is a great place to work, offering exciting opportunities for people who enjoy being stretched and challenged.

    Looking after our 21,000 properties and our customers means that no two days are the same. Our teams work closely together to ensure our customers receive a great service and each of their needs are met.

    Careers with whg
  • Volunteering

    Our Volunteering Works programme offers volunteering opportunities to customers.

    Customers on the programme will benefit from:

    • mentoring from our team of Community Champions
    • valuable work experience
    • the opportunity to gain a job-related level two qualification.

    You could be working with whg, one of our community and voluntary sector partners, charities or local businesses. Jobs could include anything from customer service roles to finance.

    The programme is supported by Jobcentre Plus, which means if you are currently claiming benefits you will continue to receive them, even if you take up a voluntary placement.

    Find out more
  • The Workplace

    The Workplace is our dedicated learning centre where we offer training and careers support for the local community.

    Find out more
  • Media Enquiries

    All media enquires should be directed to our Communications Team using the form below:

    Media enquiry form
  • Complaints

    We aim to provide high-quality services to all our customers but recognise that sometimes we may fail to meet expectations or our own service standards.

    whg take all complaints seriously and wish to be notified at the earliest opportunity so that we can put things right. Click the button below for guidance on our Complaints Procedure.

    whg Complaints Procedure

Contact whg

Choose a topic from the list on the left hand side.

The contact centre is open 8am-6pm Monday to Friday and 8am-1pm on Saturdays.

✉ Send a message

📲 Social media

☎ Call us 

  • 0300 555 6666 (Emergencies: 24/7)
  • New! Save your place in the queue by requesting a call back

Did you know? You don't need to call us to report a repair: report a repair online.