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Did you know? You can now report any non-urgent repairs through your online account. Click on the button to report a repair online.

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How do I report a repair?

You can report a repair:

Our offices are open Monday-Friday from 9am-5pm.
Is the repair an emergency? If the problem presents an immediate risk to safety, security or health, you must call us on 0300 555 6666 (24/7).

Emergency

A repair is an emergency if the problem presents an immediate risk to safety, security or health. If this is the case you must call us on 0300 555 6666 (24/7).

Smell gas?
Turn off the gas supply (if possible) and call us on 0300 555 6666 – we will contact National Grid and attend as soon as possible. This will require immediate access to your property. DO NOT turn the gas supply back on until you have been given authorisation to do so.

Further gas emergency and safety advice from National Grid is available here.

More info
whg on YouTube

Our self help videos could help you fix some simple issues instead of waiting for an engineer.

If you are unsure, are unable to carry out the work yourself, or if you feel your repair is an emergency please call us on 0300 555 6666 (24/7).

Book an annual service

whg have a legal requirement to carry out annual gas safety inspections and regular electrical condition inspections in all of our properties.

When these checks are due, we will write to you to let you know. For your safety, it is important that you allow us access to your home to complete them.

If you have received a letter advising that a check is due, call us on 0300 555 6666.

The contact centre is open 8am-8pm Monday to Friday and 8am-1pm on Saturdays.

More information about annual servicing and maintenance.

More info
View your rent account online

You can see your whg rent account online using My whg, our online service.

Go to My whg
Pay online

The quickest, easiest and safest way to pay your rent online is by using My whg, our online service.

Go to My whg
Direct Debit

Setting up a Direct Debit is an easy, convenient way to make routine payments, and means you won’t need to worry about making payments on time in future.

Set up Direct Debit
Pay by phone

You can pay your rent over the phone during our opening hours. At our busiest times, you may need to wait in a queue.

Call us on 0300 555 6666 (8am-6pm Mon-Fri, 8am-1pm Sat) with your payment reference number (PRN) and your payment card ready.

The quickest, easiest and safest way to pay your rent online is by using My whg, our online service. With My whg, you can make a payment at any time of the day.

whg Money Advice Team

Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service.

We’re here to help, so don’t struggle with your financial worries alone.

The free service is available in your home or one of our offices, whichever you prefer. Simply call us on 0300 555 6666 to arrange an appointment.

Money Advice
Applying for social housing

To apply for social housing you will need to register on our Choose & Move site.

In order to register you will need to provide an email address and National Insurance numbers for anyone moving with you who is aged 16 years and over.

Find now
whg Shared Ownership

whg Shared Ownership is ideal for first time buyers and those who are currently renting and looking to get a foot on the property ladder.

  • you will own part of your home
  • you will need a much smaller deposit than you would if you bought the property outright
  • the combined monthly mortgage and rent payments usually work out cheaper than buying outright, and are often less than renting a similar property privately
Find more
Private rent

We have a small amount of properties available for private rent. We call these market rent properties, as rent is charged at the same level as other private rented homes on the market.  The rent from these properties generate income to invest in building new homes.

Find more
Homelessness

whg work in partnership with local authorities to support those who are homeless or threatened with homelessness.

If you are homeless or threatened with homelessness, please contact your local authority in the first instance. They will advise you about securing your current accommodation or making alternative provision. You should register with our Choose & Move service at the same time.

More info
whg Money Advice Team

Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service.

We’re here to help, so don’t struggle with your financial worries alone.

The free service is available in your home or one of our offices, whichever you prefer. Simply call us on 0300 555 6666 to arrange an appointment.

Money Advice
Money Advice Service

If you would like to talk to someone about financial matters, you can get free and impartial advice from the government’s Money Advice Service:

Money Advice Services
Community Champions

Our Community Champions are here to help you find the support you need to make the most of your life and become the real you!

As well as being good listeners, they know where you can get help with all sorts of things that can happen in your life and difficulties you may face.

Community Champions have all been where you are now – but, with a bit of help and hard work, they are now working and making a difference. In a very short time, that could be you! So what are you waiting for?

Learn more
Wellbeing Service

We all face times when we could do with a little extra help, whether we are facing health problems, money worries or just struggling to cope with daily life.

If you are feeling isolated or like things are getting on top of you, our Wellbeing Service can provide varying levels of support to help you through.

Support is tailored to your individual needs but aims to keep you happy, healthy, active and connected with others.

Wellbeing Service
Healthy lifestyle

We have a dedicated Health Housing team who work alongside local people to help them lead a healthy and active life.  Whether you need tips on healthy eating, want to talk about health issues or wish to get fit one of our Community Health Champions can help.

Learn More
Grants and Funding

If you have a great idea to help your local community or you’re part of a group that needs some financial support, we can help you to obtain a grant or funding. We can also help if you have a personal ambition that needs a financial boost.

Our funds are:

Help to manage your home

If you’re having difficulty setting up your new home or managing your tenancy, please talk to us. We can help if you are struggling due to age, physical or sensory ability, a learning disability, mental health issue or because of short-term need, for example following a bereavement or accident.

Click on the link below to find out more.

Managing your home
Current Vacancies

whg is a great place to work, offering exciting opportunities for people who enjoy being stretched and challenged.

Looking after our 21,000 properties and our customers means that no two days are the same. Our teams work closely together to ensure our customers receive a great service and each of their needs are met.

Careers
Volunteering

Our Volunteering Works programme offers volunteering opportunities to customers.

Customers on the programme will benefit from:

  • mentoring from our team of Community Champions
  • valuable work experience
  • the opportunity to gain a job-related level two qualification.

You could be working with whg, one of our community and voluntary sector partners, charities or local businesses. Jobs could include anything from customer service roles to finance.

The programme is supported by Jobcentre Plus, which means if you are currently claiming benefits you will continue to receive them, even if you take up a voluntary placement.

Volunteering
The Workplace

The Workplace is our dedicated learning centre where we offer training and careers support for the local community.

Find more
Complaints

We aim to provide high-quality services to all our customers but recognise that sometimes we may fail to meet expectations or our own service standards.

whg take all complaints seriously and wish to be notified at the earliest opportunity so that we can put things right. Click the button below for guidance on our Complaints Procedure.

Complaints Procedure
Compliments

If you would like to give a compliment about one of our colleagues or services, we would love to pass on your message to make sure they get the recognition they deserve!

In case of emergency

If the problem presents an immediate risk to safety, security or health, you must call us (24/7).

Opening times

The contact centre is open during the following hours:

Monday – Friday: 8am – 6pm
Saturday: 8am -1pm

Press and media enquiries

If you have a press or media enquiry and would like to speak to our Communications Team, please click the button below.

Send us a message

Complete the online form below or email enquiries@whgrp.co.uk and we will respond within 5 working days.