Whether you are calling or emailing about a repair, rent or a general enquiry, our friendly and professional team are here to help.
Christmas closing times
We’ll be closing on Friday 22 December 2023 from 5pm for the festive holidays.
Our call centre will reopen from 8am and our reception from 9am on Tuesday 2 January 2024.
Should you need an emergency repair during our closing times, please call 0300 555 6666 (24/7) to access an out-of-hours service.
Manage your home online
It’s easy to manage your home online. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.
Customer services centre (calls)
Monday – Friday: 8am – 6pm
Emergency repairs: 24/7
Our lines are busiest on Mondays and before 11am Tuesday to Friday. If you call after 11am you will have a shorter wait to speak to a member of our friendly team.
Reach out to your Community Housing Officer
When it comes to your home, we understand that not everything can be done over the phone or online. Your Community Housing Officer will be here to help you and your neighbours when you need it.
Don’t know the name of your Community Housing Officer?
Our customer services team will put you in touch, just call 0300 555 6666.
Hatherton Street reception
Monday – Friday: 9am – 5pm
100 Hatherton St
Press and media enquiries
If you have a press or media enquiry and would like to speak to our press team please email Media.Enquiries@whgrp.co.uk