Contact us

Whether you are calling or emailing about a repair, rent or a general enquiry, our friendly and professional team are here to help.

Customer services centre (calls)

Monday – Friday: 8am – 6pm
Emergency repairs: 24/7

Our lines are busiest on Mondays and before 11am Tuesday to Friday. If you call after 11am you will have a shorter wait to speak to a member of our friendly team.

Phone Icon 0300 555 6666

Reach out to your Community Housing Officer

When it comes to your home, we understand that not everything can be done over the phone or online. Your Community Housing Officer will be here to help you and your neighbours when you need it.

Don’t know the name of your Community Housing Officer?

Our customer services team will put you in touch, just call 0300 555 6666.

Our offices

Hatherton Street reception

Monday – Friday: 9am – 5pm

100 Hatherton St

Press and media enquiries

Mail Icon

If you have a press or media enquiry and would like to speak to our press team please email