Wipe out damp and mould
We know that damp and mould is a big concern for our customers and can seriously affect your enjoyment of your home.
What causes damp and mould?
We understand that no one would choose to live in a home that has damp and mould, and we will work with you to find a solution to manage or eliminate these issues.
In a lot of cases, damp and mould is caused by one of these four problems:
What to do if you spot damp or mould in your home
- Report it to us as soon as possible online or by calling 0300 555 6666.
- Our team will speak to you to find out
more about the problem. If we can identify
the cause easily over the phone (e.g. broken
guttering), we’ll arrange a repair.
- If the cause is not so clear, it can take a process of elimination to identify the problem.
In most cases we will ask you to follow the steps in our damp and mould guide for 28 days to see if they resolve the issue.
If there is no obvious improvement we will
arrange for a surveyor to come and inspect