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Shape what we do

We are creating more ways for our customers to get involved in what we do, and have their say on how we do it.

How to get involved

There are lots of ways you can join our community of involved customers, from taking part in one-off surveys to joining the Board – we’ve created a menu of options to suit all lifestyles.

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On the go

Not got much time? Become one of our on-the-go customers and take part in quick surveys sent straight to you online or in the post.

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At home

If you have more time or would like more involvement, our ‘at home’ option means you can join online customer networks on specialist topics. We may also invite you for a face-to-face chat or quick phone call to hear your views.

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In your community

Take part in listening and service design sessions that we host in your communal rooms or other community centres in your local area. A great way to collaborate and meet other like minded customers.

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In the office

Sometimes we like to hold focus groups in our offices. This is a great way to have your voice heard and meet our other colleagues from across the business.


At our regular customer events,  not only will you get to meet new people, it comes with the added benefit of knowing you’re making a difference to your community.

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Join our customer group

Have your voice heard and find out how you can get involved all year round.


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How can I get involved in more whg community activities?
You can see our calendar of events, which provide all kinds of opportunities, here. Or, if you have any ideas for an activity in your community, please email us at
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How will I know if my contribution makes a difference?
We are committed to sharing how customers are influencing and shaping our services. You can get the latest updates in Round Your Way or on our website.
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I don’t have much time to get involved, so are there options for me?
As we want to give everyone the opportunity to share their voice, our menu of engagement activities is designed so you can get involved ‘on the go’. This might be a quick survey or poll but, if you have more time, you can take part in ‘customer voice’ activities at community events or workshops, in your home on a video call or with other customers in focus groups at our offices.
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I would like to become more involved, but would need some support. Can you help with that?
Please get in touch and tell us how we can support you. We want to make sure our engagement activities are accessible for all customers.
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Will I get paid for being an involved customer?
No, it is a voluntary position but we offer various incentives and cover expenses to ensure you are not left out of pocket. For example, we can support with childcare costs. Getting involved is also a great opportunity not just to influence services affecting you and your home, it is also a chance to get to know fellow whg customers, develop new skills and gain valuable experience to boost your job prospects.
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Let’s chat…

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