Shape what we do

Our Customer Voice Team are here to listen to your views and help you shape and influence the services you receive from us.

How to get involved

There are lots of ways you can join our community of involved customers, from taking part in one-off surveys to joining the Board – we’ve created a menu of options to suit all lifestyles.

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Join our online community

the loop is your online customer
engagement community.

Share your ideas with us, take part in projects that interest you, hear what we do with your feedback and be the first to learn about new opportunities to have your say.

To access the loop simply sign in or sign up to manage your home online.

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Where you live

Join us at a listening space or estate walk, or become a block champion to help us monitor your building.

Look out for us in communal rooms or other community centres in your local area.

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In the office

Join a focus group in our offices and meet the teams who provide your services.


At our regular customer events,  not only will you get to meet new people, it comes with the added benefit of knowing you’re making a difference to your community.

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Join our customer group

Have your voice heard and find out how you can get involved all year round.


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How can I get involved in more whg community activities?
You can see our calendar of events, which provide all kinds of opportunities, here. Or, if you have any ideas for an activity in your community, please email us at
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How will I know if my contribution makes a difference?
We are committed to sharing how customers are influencing and shaping our services. You can get the latest updates in Round Your Way or on our website.
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I don’t have much time to get involved, so are there options for me?
As we want to give everyone the opportunity to share their voice, our menu of engagement activities is designed so you can get involved ‘on the go’. This might be a quick survey or poll but, if you have more time, you can take part in ‘customer voice’ activities at community events or workshops, in your home on a video call or with other customers in focus groups at our offices.
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I would like to become more involved, but would need some support. Can you help with that?
Please get in touch and tell us how we can support you. We want to make sure our engagement activities are accessible for all customers.
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Will I get paid for being an involved customer?
No, it is a voluntary position but we offer various incentives and cover expenses to ensure you are not left out of pocket. For example, we can support with childcare costs. Getting involved is also a great opportunity not just to influence services affecting you and your home, it is also a chance to get to know fellow whg customers, develop new skills and gain valuable experience to boost your job prospects.