Fire safety

We take our fire safety responsibilities very seriously and will work together with you to prevent fires and make sure you can live safely in your home.

Fire precautions and what to do in an emergency

There are lots of things you can do to reduce the risk of a fire happening in your home and it’s important to know what to do if a fire does happen.

Scroll Next
Test your smoke alarm regularly
A working fire alarm could save your life
Scroll Next
Know your escape route
How would you get out if a fire happened?
Scroll Next
Do not block or store things on escape routes
People need to be able to leave as quickly as possible
Scroll Next
Keep fire doors closed and check they are working
Help stop the spread of fire
Scroll Next
Allow us access
For essential maintenance services
Touching Hands IconTouching Hands Icon

Spotted something you’re concerned about?

If you notice a fire safety concern, please get in touch with us.

Building safety in flat blocks

If you live in a block or taller building, visit our block safety page for more information.


Open/Close Icon
What should I do if my smoke detector isn’t working?
If your smoke alarm is faulty it’s really important you let us know on 0300 555 6666.
Open/Close Icon
What should I do if there is a fire in my house?

Alert everyone in your home that there is an emergency. Leave quickly, closing your doors behind you. Follow your evacuation plan. If there is smoke, crawl along the floor, where the air will be clearer. Once you’re safely outside, phone 999 for the fire brigade.

Open/Close Icon
Can I have a barbecue in my garden?
Yes, in the majority of our properties we allow you to have a barbecue, provided it is not indoors or on a balcony. Place your barbecue on level ground, well away from anything flammable like sheds, fences, trees or tents. Carefully supervise children and keep pets away. Barbecues give off carbon monoxide fumes for several hours after they go out, so don’t bring them indoors with you.
Open/Close Icon
Can I set off fireworks in my garden?
Large public displays in communal spaces are the best and safest way to enjoy fireworks. In the majority of our properties we allow fireworks. If you do decide to have your own fireworks display make sure you do not set fireworks off near your home or on a balcony. Follow the safety tips and guides at