Home adaptations

Sometimes we might need to make modifications to your home like installing handrails or lever taps. If you or a family member are struggling with day-to-day activities within the home, please contact us.

Customer story

“The wet room whg installed has made a huge difference. Now I can sit down while I have a shower – it’s made life so much easier.”

Sandra, whg customer

How does it work?

Once you have logged your request with our friendly team, we will arrange for one of our Trusted Assessors to visit you at home and help decide the best course of action.

To learn what happens next visit our FAQs.

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Need assistance?

Our trained team are on hand to deal with any aids and adaptations requests. Arrange to speak to a specialist by calling the number below

0300 555 6666


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What do I do if I need a handrail or other changes in my home?
If you or a family member are struggling with day-to-day activities in your home, you may need some adjustments. To request a home visit to discuss this, call us on 0300 555 6666. There are usually three options:
  • Minor adaptations – small changes (like rails) which can be installed by our repairs and maintenance team.
  • Major adaptations – more complex changes such as installing a stairlift or level-access shower. Your local authority is responsible for these and will arrange an assessment by an occupational therapist.
Moving – in some cases, moving may be the best option. Our range of wellbeing homes are designed for people who need extra support.