Rent

The rent you pay goes towards managing and maintaining homes, as well as investing in our communities. If you are having problems paying your rent, we are here to help. Just give us a call and we will put you in touch with the right person.

Here to help

Our priority is to keep customers feeling safe and secure in their homes. If you are experiencing financial difficulty we can help. Remember, the sooner you tell us, the faster we can offer support.

Paying times that suit you

You can pay your rent weekly, fortnightly or monthly on the day that suits you. As part of your tenancy agreement we do ask that you stay one payment ahead, and your account is kept out of arrears.

Weekly
Due in advance on Mondays
Fortnightly
Due in advance every two weeks, payable on Monday
Monthly
Due in advance on the first Monday

Universal Credit

If you receive Universal Credit you will need to arrange your own rent payments. If you owe more than two months rent (or one month, if you have not paid your rent on time in the past) we can request rent payments on your behalf directly from your Universal Credit.

For more information or support applying for Universal Credit you can email or call us on 0300 555 6666.

FAQs

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I’m struggling to pay my rent. What should I do?
We are here to help you, so if you are having difficulty affording your rent, please get in touch as soon as possible – don’t wait for debt to build up. It will be a lot easier for us to support you if you tell us as soon as you think you may be in financial difficulty. We will discuss how we can help, and our money and bills team may be able to offer support.
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What happens if I go into arrears?
Your rent payment is due in advance. It is important that you keep up to date with your rent, as it is part of your tenancy agreement. But, if you are struggling to keep up with your payments, please get in touch with us straight away so we can discuss how we may be able to support you. Our priority is keeping you in your home, so we will do our best to work with you to resolve the situation.
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I’ve made a payment so why does my online account say I am in rent arrears?
Recent payments may take up to three days to appear in your account. It may also appear in arrears if you pay by direct debit but the latest payment has not yet been taken. You should also be making every effort to bring your account into one payment in advance, to be in line with your tenancy agreement. This will ensure that your account will never be in arrears as long as you are maintaining your regular payment.
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How do I make a payment?
Pay online   The quickest, easiest and safest way to check your rent account and make payments is online. Sign up or sign in to get started.     Call us   Call our Customer Service Team on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm)     Direct debit   Easy and convenient, direct debit payments can be made weekly, fortnightly, four-weekly or every calendar month on a day of your choice. Paying by direct debit means your rent is always paid on time and any changes are managed without the hassle of you having to visit your bank. The direct debit guarantee keeps payments secure and protects you in the rare event there is a mistake. To set up a direct debit you need a bank, building society or credit union account. (If you do not have an account, our Money and bills team can help you set one up.) Simply complete a direct debit form and return it to us. It will then take up to 10 working days for us to take the first payment. We can also set up a direct debit for you over the phone. Just call 0300 555 666 (Monday-Friday 8am-6pm). We will then send you a rent statement every 13 weeks, but you can contact us to get a copy any other time.
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How can I check my rent account?
The quickest, easiest and safest way to check your rent account is online. Sign up or sign in to get started. Alternatively, you can ask for your latest rent statement by calling us on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm) or emailing enquiries@whgrp.co.uk (we usually respond within five working days).