Rent and charges
The rent you pay goes towards managing and maintaining homes, as well as investing in our communities. Your rent is due in advance. If you are having problems paying your rent, we are here to help.
Annual change to your rent
Manage your rent account online
We’ve made it easy to manage your rent payments online. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.
Making payments
You can pay your rent weekly, fortnightly or monthly on the day that suits you. As part of your tenancy agreement we do ask that you stay one payment ahead, and your account is kept out of arrears.
You can pay by Direct Debit, online or by calling us.
How rent and charges are calculated
How are service charges calculated?
If you live in one of our blocks, you will pay a service charge for maintenance of communal or surrounding areas. This includes cleaning communal areas, external maintenance, fire safety devices, lighting, lifts, and grass cutting. Service charges can be ‘fixed’ or ‘variable’. If you pay a variable service charge, we will consult with you before making any major changes, and you can ask for a summary of costs.
Your tenancy agreement will clearly show what services we will provide as part of your rent. If you are on a ‘social’ tenancy, any service charges that you need to pay will be detailed as a separate fixed amount alongside your rent. If you are on an ‘affordable’ or ‘market rent’ tenancy, the service charge is set as part of your rent amount.
We review service charges each year and may increase them. When they increase, we always aim to stay in line with Government recommendations to help keep charges affordable for customers. If we cannot do this, we’ll explain why when we write to you.
Shared ownership and leaseholder service charges
- Some shared owners will pay a service charge for maintenance of communal or surrounding areas. This includes cleaning communal areas, external maintenance, fire safety devices, lighting, lifts, and grass cutting.
- Shared owners and leaseholders also pay a service charge for the upkeep, repairs and improvements of buildings, and building insurance.
- If you pay a variable service charge, we will consult with you before making any major changes to the amount you pay. Please see point 1.9 of the rent and service charge policy for more information about this.
How are charges for leaseholders calculated?
- Leasehold customers are those who have bought their home, usually by taking out a mortgage. They do not pay rent to whg but they are responsible for any service charges that apply to their property.
- Leaseholders pay a service charge for the upkeep, repair and improvements of buildings, and building insurance.
- If you pay a variable service charge, we will consult with you before making any major changes to the amount you pay. Please see point 1.9 of the rent and service charge policy for more information about this.
What are wellbeing charges?
Rents for garages and commercial buildings
Rent and service charge policy
We aim to keep rents and service charges affordable and on average, our rents are much less than customers would pay in a similar privately rented home.
We write to customers, usually during February, to explain any changes to your rent and service charges that will apply from April of the same year.
The information on this page is a summary of our full rent and service charge policy.
Universal Credit
Worried about money?
Our professional and confidential money advice service is available free of charge to all customers. Whether you need support with your money or just need a little advice, there are many ways we can help you.
Home contents insurance
FAQs
How do I make a payment?
Pay online
The quickest, easiest and safest way to check your rent account and make payments is online. Sign up or sign in to get started.
Direct Debit
Make paying your rent simple with a regular Direct Debit. It is safe and secure and you can choose a regular date when payments will be taken, so you know when your money will leave your account. You can set up your Direct Debit online today. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number. Then follow the instructions to set up your Direct Debit.
Call us
Call us to make a payment over the phone on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm).
How can I check my rent account?
The quickest and easiest way to check your rent account is online. Sign up or sign in to get started.
Alternatively, you can ask for your latest rent statement by calling us on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm) or emailing enquiries@whgrp.co.uk (we usually respond within five working days).
