The rent you pay goes towards managing and maintaining homes, as well as investing in our communities. Your rent is due in advance. If you are having problems paying your rent, we are here to help.
Here to help
Our priority is to keep customers feeling safe and secure in their homes. If you are experiencing financial difficulty we can help. Remember, the sooner you tell us, the faster we can offer support.
Manage your rent account online
We’ve made it easy to manage your rent payments online. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.
Paying times that suit you
You can pay your rent weekly, fortnightly or monthly on the day that suits you. As part of your tenancy agreement we do ask that you stay one payment ahead, and your account is kept out of arrears.
How do I make a payment?
The quickest, easiest and safest way to check your rent account and make payments is online. Sign up or sign in to get started.
Easy and convenient, direct debit payments can be made weekly, fortnightly, four-weekly or every calendar month on a day of your choice.
Paying by direct debit means your rent is always paid on time and any changes are managed without the hassle of you having to visit your bank. The direct debit guarantee keeps payments secure and protects you in the rare event there is a mistake.
To set up a direct debit you need a bank, building society or credit union account. (If you do not have an account, our Money and bills team can help you set one up.)
Simply contact us to let us know you’d like to start paying by direct debit. It will then take up to 10 working days for us to take the first payment.
We can also set up a direct debit for you over the phone. Just call 0300 555 666 (Monday-Friday 8am-6pm).
We will then send you a rent statement every 13 weeks, but you can contact us to get a copy any other time.
Call us to make a payment over the phone on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm).
How can I check my rent account?
The quickest and easiest way to check your rent account is online. Sign up or sign in to get started.
Alternatively, you can ask for your latest rent statement by calling us on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm) or emailing firstname.lastname@example.org (we usually respond within five working days).