Important Notice

Repairs update

We are currently working through repairs that were placed on hold or delayed due to the COVID-19 restrictions. While we work through this backlog you may have to wait a little longer than usual for us to carry out your repair. We are doing all we can to return to normal service levels. Our teams are working longer hours and we are using additional contractors to help our teams get through as many jobs as possible. We apologise for any inconvenience this has caused and thank you for your patience.

Last Updated: 28/05/2021
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Modern slavery act


  1. Introduction

whg is opposed to all forms of modern slavery and is committed to acting ethically and with integrity in all its business relationships.  We take steps to ensure that adequate processes and controls are in place to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

This statement is made in accordance with Section 54(1) of the Modern Slavery Act 2015.  It outlines the steps whg has taken during the 2019/20 financial year to ensure that slavery and human trafficking is not taking place in any of its supply chains, and in any part of its own business.

  1. Structure and Supply Chains

whg owns and manages over 21,000 homes across the West Midlands.  We employ around 735 colleagues, who support the provision of affordable, good quality homes and services to more than 50,000 customers.

Our supply chains cover goods, services and works necessary to:

  • Deliver front line services to residents in the properties we manage.
  • Build new homes.
  • Support the “back-office” services that keep the business operating efficiently.

This Statement is approved by Walsall Housing Group’s Board and applies to all organisations within the Group:

Walsall Housing Group Limited

Visionary Investment Enhancing Walsall Limited

Anthem Homes Limited

whg Trading Company Limited

Buy for Good CIC

whg Treasury PLC

whg Developments Limited

Cricket Close LLP


The Statement is reviewed and updated annually.

  1. Policy Framework

We have an extensive and robust framework of policies, procedures and contractual requirements in place which contribute to the prevention of slavery and human trafficking. Key policies include:


  • Procurement Policy

To ensure all those in our supply chain and contractors comply with our commitment we have in place a supply chain compliance programme. This includes:

  • Questions on compliance within tender selection questionnaires
  • Incorporation of terms requiring adherence to the Modern Slavery Act into contracts
  • Due diligence of existing contractors to achieve assurance

whg will only trade with those who fully comply or those who are taking verifiable steps towards compliance.  We will assess any suspected instances of non-compliance on a case-by-case basis and take appropriate remedial action.


  • Recruitment & Selection Policy

Our recruitment and selection process systems are designed to ensure that all prospective employees are legally entitled to work in the UK.  There are mechanisms in place for colleagues to access support if they are experiencing any type of abuse once in our employment.


  • Safeguarding Policy

We have a Safeguarding Policy in place to ensure that all suspected cases of neglect or abuse are investigated and reported.  We also have number of designated Safeguarding Officers.


  • Whistleblowing Policy

Our Whistleblowing Policy provides advice to colleagues and customers about how to report any instances of malpractice within our organisation or supply chain. The policy can be viewed here.


  • Lettings Policy

When signing up new tenants we undertake a robust process to ensure that they are who they say they are which includes background and identification checks.  Our Tenancy Services Team will always investigate any allegations from customers or the wider community regarding potential tenancy fraud.


  1. Training

We are committed to raising awareness amongst colleagues about anti-slavery and human trafficking and have included it within mandatory online safeguarding training for all colleagues.  This topic will continue to be a regular feature in our Equality, Diversity and Inclusion training plans.

Signed: Danielle Oum (whg Chair) Date:   22 June 2020


Download a signed version of this statement