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  3. Customer policies

Related content

  • Your tenancy
  • Your tenancy agreement
  • Your Community Housing Officer
  • Customer policies
  • Service standards
  • Buying your home

Customer policies

Tenancy and housing management

  • Abandoned homes policy
  • Acceptable behaviour policy
  • Allocations Policy
  • Allocations flowchart
  • Clearance area lettings policy
  • Complaints policy
  • Hate crime policy
  • Lodgers, subletting and tenancy fraud policy
  • Market rent management policy
  • Mutual exchange policy
  • Neighbourhood management policy
  • Preserved right to buy and right to acquire policy
  • Restricted access to housing policy
  • Succession policy
  • Tenancy assignment policy
  • Tenancy management policy
  • Tenancy policy
  • Unauthorised occupiers policy
  • Vulnerability policy
  • Warning Marker Policy

Rent, income and financial support

  • Income collection policy
  • Money advice policy
  • Rent and service charge policy

Repairs, safety and home standards

  • Access to Homes Policy
  • Aids and adaptations policy
  • Asbestos policy
  • Building Safety Act Policy July 2025
  • Chargeable repairs policy
  • Damp Mould and Condensation Policy
  • Hoarding policy
  • Home improvement policy
  • Home Loss and Disturbance Payments Policy
  • Repairs policy

Leasehold and commercial management

  • Commercial shop management policy
  • Freehold management policy
  • Leaseholder management policy

Governance and corporate policies

  • Fraud prevention policy
  • Social Media Policy

Useful links

  • Notice to Quit form
  • Request for refund of rent form
  • Mutual exchange application form
  • Garage application form
  • Home Contents Insurance Scheme
  • Apply to the EU Settlement Scheme
  • Warm Home Discount Scheme
  • Cold Weather Payment
  • Winter Fuel Payment
  • Apply for Universal Credit
  • Notice to quit form
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Useful Links

  • Repairs
  • Rent and charges
  • Your tenancy
  • Neighbourhood Services
  • Feedback and complaints
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  • Home safety
  • Rent a home
  • Shared ownership
  • Swap your home
  • Wellbeing schemes

whg is the trading name of Walsall Housing Group Limited, a non-profit charitable company.

Company no. 04015633 | Registered charity no. 1108779 | Registered provider no. L4389

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