Your tenancy agreement
When you move in to one of our homes you will sign a contract called a tenancy agreement. It explains what we will do as your landlord, and what you must do as a customer.
Your tenancy agreement will include information about:
- your rights and responsibilities
- the services we will provide to you
- how your rent and any service charges are calculated
- who is responsible for repairs in your home
- how to make a complaint.
General information is available in our Tenancy Management Policy. Because there are many different types of tenancy agreement, you must refer to your own tenancy agreement for specific details relating to your tenancy.
If you breach your tenancy agreement you risk losing your home.
Who can manage your tenancy
You can let someone else manage your tenancy on your behalf by giving them third party authority. You will need to contact us directly to make this request. To keep your information secure we may ask you to reconfirm these details occasionally.
Tenancy fraud
Tenancy or housing fraud is a crime and a breach of your tenancy agreement. It happens when someone is dishonest to get or keep a home they are not entitled to.
Examples of tenancy fraud include:
- deliberately providing false information or withholding information as part of a housing application
- subletting a home to someone else without our permission
- giving false information as part of a Right to Buy application.
We have a zero tolerance policy towards tenancy fraud. Our teams are trained to spot the signs, and we work with local councils, the police and other partners to prevent and investigate fraud.
If you think tenancy fraud may be happening, you can report it to us anonymously. We will investigate all reports carefully.