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Accessibility statement

This accessibility statement applies to whg.uk.com 

This website is run by Walsall Housing Group Limited (referred to hereon as ‘whg’). The purpose of the website is to provide information and access to whg services. This web platform is run by whg and Ultimately Better LTD.  

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • Change colours, contrast levels and fonts using browser or device settings 
  • Zoom in up to 400% without the text spilling off the screen 
  • Navigate most of the website using a keyboard 
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader  

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We are committed to making our website accessible and usable for as many people as possible. Our recent accessibility audit shows that the website is compliant with accessibility standards and works well with assistive technologies. 

However, we know that some parts of the website are not fully accessible: 

  • Some navigation elements do not indicate the current page to screen reader users. 
  • Some interactive elements, such as buttons and controls, are not always correctly identified or labelled. 
  • In some places, the structure of the content is not correctly defined using HTML, which can affect how screen readers interpret the page. 
  • Some decorative icons are announced by screen readers when they should be ignored. 
  • There are a small number of inconsistencies between what is visible on the page and what is available to assistive technologies. 
  • Some links do not make their purpose clear when read out of context. 

We are working to fix these issues as part of accessibility improvements from May to July 2026. 

Feedback and contact information 

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us. 

If you need information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille: please contact us. We’ll consider your request and get back to you in 10 working days. 

  • Call: 0300 555 6666 
  • Write to us: Communications team, whg 100 Hatherton Street, Walsall, WS1 1AB 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

whg is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

The majority of the website meets accessibility requirements. The remaining issues relate primarily to the use of semantic HTML, navigation clarity, and how some interactive elements are presented to assistive technologies. These issues may affect how some users understand and navigate the website. 

We are working to fix these issues as part of accessibility improvements from May to July 2026. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some parts of this website do not fully meet the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard. 

  • Some navigation elements do not indicate the current page, which may make it harder for screen reader users to understand their location on the site. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context)  
  • Some interactive elements, such as buttons and controls, are not always correctly identified or exposed to assistive technologies. This may prevent users from understanding or interacting with certain features. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value)  
  • In some places, HTML structure is not used correctly (for example, incorrect use of structural elements), which can affect how screen readers interpret content. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships)  
  • Some decorative icons and non-essential elements are announced by screen readers when they should be hidden. This may create unnecessary noise for users. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content)  
  • Some links do not make their purpose clear when read out of context. This may make navigation more difficult for screen reader users. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context)  
  • There are some inconsistencies between what is visible on the page and what is available to assistive technologies (for example, hidden content or duplicated elements). This may cause confusion for users. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships) and 4.1.2 (Name, Role, Value)  

We are working to fix these issues as part of accessibility improvements from May to July 2026. 

What we are doing to improve accessibility 

  • We are actively working to fix the accessibility issues identified in our most recent audit. These improvements are prioritised based on their impact on users and are being addressed as part of ongoing website updates. 
  • We test our website for accessibility on a regular basis and fix identified issues. 
  • We have included accessibility training as a learning objective for each web editor this year, so the team understand the legislation and requirements for producing accessible content. 

Preparation of this accessibility statement 

This statement was prepared on 7 May 2026. It was last reviewed on 7 May 2026. 

This website was last tested on 6 May 2026 against the WCAG 2.2 AA standard using an automated accessibility audit called WAVE and manual user testing by the Communications team following government guidance. 

We will review this statement at least once a year, or when significant changes are made to the website.