You can check your eligibility for our housing waiting list by taking our online questionnaire. whg has a very high demand for homes. Waiting times depend on what type of home you are looking for but can be at least a year, and in some cases much longer.

Demand for our homes is high, so you will not be offered a home straight away. It can sometimes take years to be offered a home.

Waiting times depend on the type of home you need and the area you want to live in. We have a limited number of some types of home, like bungalows or larger family homes, so these take longer to become available.

To sign up to our housing register you must meet the eligibility criteria set out in our Allocations Policy. This is based on your right to rent and other information about your household, including your personal and financial circumstances.

You can check your eligibility for our housing register to see if you can join it.

If you rent a home with us and would like to move, the quickest and easiest way is to swap your home with someone else. This is called a mutual exchange.

We have signed up to the nationwide mutual exchange scheme HomeSwapper, which means our customers can use the service for free. Find out more about mutual exchange.

If you feel your home is no longer suitable due to a disability or medical issue, our aids and adaptations team may be able to help. Depending on your circumstances it may be more appropriate for you to join the council’s list.

Signing up is simple and easy to do, so we encourage you to try it first. If you still need help, call us on 0300 555 6666.

If you can’t see any properties to bid on this means there we have none available. Demand for our homes is exceptionally high. We only have a small number of properties available to rent each year and are prioritising those in greatest need. Homes will be shown here as soon as they are available to bid on. Applicants are advised not to contact us about housing availability as we are unable to indicate when properties will be advertised.

Once an advert has closed, our team works through all applications to shortlist them. This typically takes between 1 and 10 working days after the end of the advert. But it can be longer if there is repair work needed to the home before it can be let.

We know this can be an anxious time, so as soon as we have information, we update the ‘applications’ section in your account to let you know whether you were successful.

There is no need to contact us for an update as the latest information will be added here as soon as it is available.

Once the advert for a home has closed, a shortlist will be created of applicants who may be offered it. We have to shortlist more than one applicant as, once the home is viewed, the applicant may decide it is not suitable. We will then work down the list until an applicant accepts the property and all their documents are approved.

If we offer you a home, you’ll need to let us know within 1 working day if you want to accept it. Once accepted, we will formally confirm the letting to you.

Before you can move in, we will carry out any necessary repairs and safety checks to make sure the home is ready. This usually takes between 1 and 6 weeks depending on how much work needs to be done.

We will let you know the estimated completion date of any repairs and advise you when your tenancy could start.

If the home doesn’t need any substantial repairs work, we expect that your tenancy will begin straight away.

If you are homeless or at risk of homelessness, please contact your local authority in the first instance. If you are in the Walsall borough this will be Walsall Council, who will provide housing advice.

We allocate all our homes outside the Walsall area to the local authority where the property is located. You should register with the relevant local authority who will then nominate you to whg for a home if applicable.

If you are unhappy with an allocations decision, or believe you have been treated unfairly, you have the right to appeal our decision. This can be done through our complaints process.

We are not responsible for any belongings in your home. You need to ensure you have home contents insurance to protect you in case of fire, flood, theft, vandalism or burst pipes. We advise taking out cover through the Home Contents Insurance scheme we offer to all customers, or you can arrange cover yourself with another insurance provider.