Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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As more and more whg customers turn to digital, we're making changes to make your interactions with us more convenient, simpler and quicker for you. We're calling this Digital First.

We know that you’d rather spend your spare time doing the things you love, so we’re creating digital experiences which can help with that. You’ll already have seen some of these changes taking place, and there are more coming soon.

For us, digital is just one of the ways we can help deliver our services to you, so that you have access to whg anytime, anywhere.

Don’t worry – we know there are some things that are best done in person or over a phone call, and these options will still be there if you need them.

And if you’re not digitally savvy yet, we can help with that too! Scroll down to find out more about the Click Start initiative.

Press play on the video below for an introduction to Digital First…

Could Click Start help you?

Full-time mums Leigh and Kayleigh signed up to the Black Country Click Start programme to help them gain confidence in searching for work online. 

The Click Start team supported them with digital training and helped them to learn new skills.

“If it wasn’t for Click Start, we wouldn’t have known where to begin.”

Leigh and Kayleigh were both successful in securing jobs in care, and feel that they couldn’t have done it without Click Start.

Your friendly neighbourhood pixels!

I’m DigitI’m Ali 

We’re whg’s friendly neighbourhood pixels, here to help you save time for the things you really care about by doing more online!

If you see us around, just follow our instructions to find your path to whg’s digital and online services.

Here’s our first tip… have you signed up for My whg yet?

It’s our online service where you can report repairs, make payments and more!

Follow the button below to get started…