We know that this is a very worrying time when you have a home and family to look after. Many of our customers will be affected by a loss of income during this difficult period and will be concerned about making ends meet.
Ensuring you feel secure in your home is our absolute priority. We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.
We will provide as much support as we can to help you through this uncertain time. If you have any concerns about your tenancy or keeping up with payments, please get in touch so we can help you explore all of the options available to you.
We are also updating our website with the latest advice on benefits and support, so you can find all the information you need online. We are here for you.
whg will provide updates about any changes to our services on our social media pages and here on our website at whg.uk.com/coronavirus
The government has now instructed people to stay at home. You should:
- Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
- Stay 2 metres (6ft) away from other people
- Wash your hands as soon as you get home.
Frequently asked questions:
Rent payments and benefits
We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.
- Don't forget our Money Advice Team. They are experts on all things money and are keeping up to date on all the support available to people during the current situation, so if you do have any worries it really is worth speaking to them: whg Money Advice Service
Advice and support if you have financial concerns.
If you need to get in touch with whg during this time, please read this guidance.
If you need to report a repair, please read this guidance.
Community support for older or more vulnerable customers.
Applying for a home
There are some changes if you are thinking of applying for a home.
Annual servicing / safety checks
Changes to annual servicing and safety check appointments.
Multi-lingual information on coronavirus.
- Find out about the virus and how to protect yourself on the NHS website
- See the government's response on the GOV.UK website
- Read Public Health England's Q&A blog for the latest updates
- Coronavirus and claiming benefits