Coronavirus updates
for whg customers

Support, guidance and frequently asked questions to help you through this difficult time

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Coronavirus information and updates for customers

whg will provide updates about any changes to our services on Facebook, Twitter and Instagram and here on our website at whg.uk.com/coronavirus

Important update: office receptions
Our office receptions are CLOSED unless you have a prior appointment. Please do not visit us without one.
Click here to book an appointment.

The government has instructed us all to continue to stay alert to control the virus. You should:

Support, guidance and frequently asked questions

We have set up this dedicated coronavirus information page to help answer any questions you may have regarding financial and practical support, whg services and any other changes.

We will keep the page updated with the latest information for our customers, so please take a look and get in touch with us if you need further advice regarding your situation.

whg Service Status
To keep you informed about the status of all our services, we have created a chart which shows each of our services and whether they are running as normal, running with some changes or not running just yet.

See the chart and find out more about the changes on this page:
- Can I visit the whg offices?
- What's the quickest way to report a repair?
- How are you making repairs appointments safe?
- Is Choose & Move open for bidding?
Click here
Rent and money matters
Ensuring you feel secure in your home is our absolute priority. We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.

We will provide as much support as we can to help you through this uncertain time.

This section answers questions about rent payments, benefits and other financial support including:
- I'm worried I can't pay my rent or bills
- I'd like to find work
- What benefit support is available?
- and more...
Click here
Extra support
We will provide as much support as we can to help you through this uncertain time.

Find more details about the help available:
- For older and vulnerable people
- Food banks / parcels
- Safe and well calls
Click here
Domestic abuse

You might be worried about self-isolating with someone who is harming you. Domestic abuse is unacceptable in any situation, no matter what stresses people are under.

Visit this page for the guidance and support services you can call on if you need them:

Click here
Scams and fraud: beware
There has been an increase in the number of fraud cases since the coronavirus outbreak. Don't fall victim to fraud, scams, bogus callers or suspicious communication.
- How are fraudsters targeting people?
- How can I protect myself?
- whg called me - is it genuine?
Click here
Customer safety notices

At this difficult time we must still be mindful of staying safe. Please read and take notice of the advice on this page in order to keep us all safe and allow whg and the emergency services to use our time in the most valuable way during this crisis.

Click here

Useful links

Other languages

Multi-lingual information on coronavirus.

Coronavirus guidance: other languages
Translations of the government guidance on coronavirus are available in English, Arabic, French, Polish, Chinese, Welsh, Bengali, Gujarati, Portuguese, Punjabi and Urdu:
- For social distancing & for vulnerable people.
- For households with possible coronavirus infection.
If you need a language that isn't listed here, more can be found by clicking here.

Coronavirus updates for whg customers

Coronavirus information and updates for customers

Support, guidance and frequently asked questions

Useful links

Other languages

Coronavirus updates

Coronavirus updates
for whg customers