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Coronavirus information and updates for customers

Our Hatherton Street reception is open for limited emergency contact only.

We would encourage you to still contact us by email, phone (0300 555 6666), or via Facebook and Twitter.

If you have to report a repair you can do this via My whg.

The government has now introduced national restrictions across England from 29 March 2021, this requires you to: 

  • stay local to your area
  • work from home if you can
  • not meet anyone indoors socially, unless they are in your household or support bubble
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

As per government guidelines, our trades colleagues are able to carry out their work by following socially distanced guidance and safety rules.

Watch our video to see how whg colleagues are working within these safety guidelines to help you with your repairs during this time.


Support, guidance and frequently asked questions

We have set up this dedicated coronavirus information page to help answer any questions you may have regarding financial and practical support, whg services and any other changes.

We will keep the page updated with the latest information for our customers, so please take a look and get in touch with us if you need further advice regarding your situation.

Rent and money matters

We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.

whg service updates

To keep you informed about the status of all our services, we have created a chart which shows each of our services and whether they are running as normal.

Extra support

We will provide as much support as we can to help you through this uncertain time.

Domestic abuse

If you are currently experiencing or have experienced domestic abuse you might be worried about staying at home with someone who is harming you.

Scams and fraud

There has been an increase in the number of fraud cases since the coronavirus outbreak, so we’d like to take this opportunity to remind you to be alert and on the lookout for scams.

Customer safety and wellbeing notices

Please read and take notice of the advice on this page in order to keep us all safe, allowing whg and the emergency services to use our time in the most valuable way during this crisis.

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About us

We provide affordable, good quality homes and community-based services to the region.

Homes to rent

whg has affordable, good quality homes to rent across the Midlands.

Homes for over 55s

whg cater for all walks of life, with a range of Wellbeing Homes for customers over the age of 55.