Coronavirus updates
for whg customers

Support, guidance and frequently asked questions to help you through this difficult time

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Coronavirus information and updates for customers

whg will provide updates about any changes to our services on Facebook, Twitter and Instagram and here on our website at whg.uk.com/coronavirus

Click here to read

Friday 29th May

Dear whg customer

Now that the Government has started to relax measures, we are looking at how we can reintroduce some of our normal services on a phased basis.

Your safety and the safety of our colleagues remains our number one priority. This means that while some of our services can continue to operate safely, others will need to re-start more slowly and in ways that are a little different to what you may be used to.

To keep you informed about the status of all our services, we have created a chart which we will update and share with you every Wednesday. The chart will show each of our services and whether they are running as normal, running with some changes or not running just yet.

The full details of any of these changes will be posted here on our website, and we will keep you updated across our social media channels and by text or phone.

Please remember that we are still here for you if you need us. You can get in touch with us on social media or via My whg. If you feel that you need to speak to one of our team on the phone, please be patient as we are dealing with an increasing number of calls at the moment.

Our office receptions remain closed until further notice.

Thank you for your continued patience and understanding.

Click here to read the full update from Gary:
[PDF download]

In May the Government's Housing Minister sent a letter to all social housing residents.
See whg's response to the letter here

The government has instructed us all to continue to stay alert to control the virus. You should:

Please note that our offices are closed to visitors until further notice.

Support, guidance and frequently asked questions

We have set up this dedicated coronavirus information page to help answer any questions you may have regarding financial and practical support, whg services and any other changes.

We will keep the page updated with the latest information for our customers, so please take a look and get in touch with us if you need further advice regarding your situation.

whg Service Status: Updated 29th May
To keep you informed about the status of all our services, we have created a chart which we will update and share with you every Wednesday. The chart will show each of our services and whether they are running as normal, running with some changes or not running just yet.

See the chart and find out more about the following changes on this page:
- Repairs service
- Annual servicing / safety checks
- Office closures and opening hours
- Applying for homes
Click here
Rent and money matters
Ensuring you feel secure in your home is our absolute priority. We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.

We will provide as much support as we can to help you through this uncertain time.

This section answers questions about rent payments, benefits and other financial support including:
- I'm worried I can't pay my rent or bills
- I'd like to find work
- What benefit support is available?
- and more...
Click here
Extra support
We will provide as much support as we can to help you through this uncertain time.

Find more details about the help available:
- For older and vulnerable people
- Food banks / parcels
- Safe and well calls
Click here
Domestic abuse

You might be worried about self-isolating with someone who is harming you. Domestic abuse is unacceptable in any situation, no matter what stresses people are under.

Visit this page for the guidance and support services you can call on if you need them:

Click here
Scams and fraud: beware
There has been an increase in the number of fraud cases since the coronavirus outbreak. Don't fall victim to fraud, scams, bogus callers or suspicious communication.
- How are fraudsters targeting people?
- How can I protect myself?
- whg called me - is it genuine?
Click here
Customer safety notices

At this difficult time we must still be mindful of staying safe. Please read and take notice of the advice on this page in order to keep us all safe and allow whg and the emergency services to use our time in the most valuable way during this crisis.

Click here

Useful links

Other languages

Multi-lingual information on coronavirus.

Coronavirus guidance: other languages
Translations of the government guidance on coronavirus are available in English, Arabic, French, Polish, Chinese, Welsh, Bengali, Gujarati, Portuguese, Punjabi and Urdu:
- For social distancing & for vulnerable people.
- For households with possible coronavirus infection.
If you need a language that isn't listed here, more can be found by clicking here.

Coronavirus updates for whg customers

Coronavirus information and updates for customers

Support, guidance and frequently asked questions

Useful links

Other languages

Coronavirus updates

Coronavirus updates
for whg customers