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Support with the rising cost of living

If you or someone you know is worried about money or struggling right now, you’re not alone. We want you to know that you can talk to us.

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Talk to us

We understand that the cost of living is affecting everyone in different ways, including those who may never have struggled financially before. That’s why we want you to know you can talk to us.

Whether you are struggling to pay your rent, can’t afford to heat your home or life is getting you down we may be able to help.

Help for households

You may be entitled to the extra cost of living support being offered by the government.
See what you could be eligible for on the website:

Here when you need us

We have dedicated support teams who are here for you. These services are available free to all of our customers and are provided by friendly professionals who want to help.
We won’t judge you and can help whatever your situation.

Money and bills

Money worries can be scary to tackle on your own, and sometimes it is hard to know where to start. That’s why our friendly team of qualified experts are here and ready to help you with:

  • Maximising your income
  • Creating a plan to help manage any debts
  • Supporting you to claim the right benefits
  • Showing you how to budget your money
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Jobs and training

If you are looking for work to boost your income, our team of expert recruiters can help with:

• Preparing you for interviews
• Helping you write a CV
• Improving your communication and employability skills
• Assisting with job searching

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Talk to us

We’re on your side and want to help you remain in your home and thrive. If you are struggling, make sure you talk to us sooner rather than later. We won’t judge you and can help whatever your situation.

Get in touch by filling in this form, or if you’d prefer you can call us on 0300 555 6666 and ask to speak to our cost of living team.

What’s on near you

If you’d prefer to come and see us face-to-face, why not drop in to one of our community events?

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Coffee mornings

Our warm spaces allow you to enjoy a hot drink and a friendly chat with people from your community. Our money and bills experts will be joining our coffee mornings if you need advice.

Frequently asked questions

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I’m struggling to pay my rent. What should I do?
We are here to help you, so if you are having difficulty affording your rent, please get in touch as soon as possible – don’t wait for debt to build up. It will be a lot easier for us to support you if you tell us as soon as you think you may be in financial difficulty. We will discuss how we can help, and our money and bills team may be able to offer support.
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What happens if I go into arrears?
Your rent payment is due in advance. It is important that you keep up to date with your rent, as it is part of your tenancy agreement. But if you are struggling to keep up with your payments, please get in touch with us straight away so we can discuss how we may be able to support you. Our priority is keeping you in your home, so we will do our best to work with you to resolve the situation.
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How can I check my rent account?

The quickest and easiest way to check your rent account is online. Sign up or sign in to get started.

Alternatively, you can ask for your latest rent statement by calling us on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm) or emailing (we usually respond within five working days).

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How do I make a payment?

Pay online

The quickest, easiest and safest way to check your rent account and make payments is online. Sign up or sign in to get started.

Direct debit

Easy and convenient, direct debit payments can be made weekly, fortnightly, four-weekly or every calendar month on a day of your choice.

Paying by direct debit means your rent is always paid on time and any changes are managed without the hassle of you having to visit your bank. The direct debit guarantee keeps payments secure and protects you in the rare event there is a mistake.

To set up a direct debit you need a bank, building society or credit union account. (If you do not have an account, our Money and bills team can help you set one up.)

Simply contact us to let us know you’d like to start paying by direct debit. It will then take up to 10 working days for us to take the first payment.

We can also set up a direct debit for you over the phone. Just call 0300 555 666 (Monday-Friday 8am-6pm).

We will then send you a rent statement every 13 weeks, but you can contact us to get a copy any other time.

Call us

Call us to make a payment over the phone on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm).

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Let’s chat…

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