Your Community Housing Officer
Your Community Housing Officer is your local contact for housing and tenancy support. They work out and about in your area, so they understand your neighbourhood and the services available to you.
They are here to help you feel confident in your home and community.
How your Community Housing Officer can help you
Your Community Housing Officer can:
- Give advice about your tenancy or housing issues
- Support you with changes in your circumstances or tenancy
- Offer guidance on resolving issues with neighbours early and calmly
- Refer you to other whg services
- Connect you with local groups, community centres and specialist support agencies
How to contact your Community Housing Officer
If you are new to your home, you may have already met your Community Housing Officer.
If not, you can:
- Sign in to your online account and visit the ‘My neighbourhood’ section to see their details
- Call us on 0300 555 6666 and ask
Why we have Community Housing Officers
We know that not everything can be sorted online or over the phone. Sometimes it helps to speak to someone who knows your area and understands what is happening locally.
Your Community Housing Officer is a local person to contact who can support you when you need it.
- Give advice about your tenancy or housing issues
- Support you with changes in your circumstances or tenancy
- Offer guidance on resolving issues with neighbours early and calmly
- Refer you to other whg services
- Connect you with local groups, community centres and specialist support agencies