Home improvements programme

Every year we invest millions of pounds in updating and improving customers’ homes to keep you safe and comfortable

Planned investment programme

Our planned investment programme includes things like replacing boilers and windows or installing new kitchens and bathrooms. It can also include work to our blocks such as redecorating communal areas. This is different to the day-to-day repairs we do and we often work with contractors and partners to complete planned investment.

You may not get the same work done as your neighbour, as works vary from property to property according to age and condition. For example, dependent on condition we aim to replace kitchens every 20 years and bathrooms every 30.

If your house has been identified as needing an upgrade, such as a new bathroom or kitchen, we will contact you directly.

In 2023/24 we invested £22m in major works

This included installing 356 new kitchens, 156 windows and doors and 1038 heating upgrades such as new boilers.

Our plans for 2024/25

This year, we have allocated £30 million towards major improvement works, and will be focusing on how we can keep homes warmer and reduce energy costs for customers.