Join in The Big Conversation

We’re launching a three-month engagement exercise with customers to find out what you think our priorities for the future should be.

When we announced our intention to merge with Aspire earlier in the year we asked customers what they thought of the plans. More than 3,000 of you replied and your feedback helped our Boards to make the decision to merge our two organisations.

Now we are launching The Big Conversation to find out more about what’s important to you. Over the next few months we’ll be reaching out to customers through face-to-face doorstep conversations, as well as phone calls, focus groups and online questionnaires.

Both whg and Aspire hold the top C1 consumer rating from the Regulator for Social Housing, which means we are committed to providing safe and decent homes, treating customers with respect and delivering quality services. We want to build on the best of both our organisations and maintain our focus on delivering what our customers truly want and need from us following our merger.

To do this, we will engage and listen to your feedback. And that’s what The Big Conversation is all about. It’s a genuine chance for every customer to help shape our services.  So if one of our colleagues contacts you, please take the time to spend a few minutes to share your views.

Our two customer groups have supported us in drawing up the plan and will continue to be involved throughout.

Look out for results from The Big Conversation and details of our new Corporate Plan next year.