whg ensure that all of our properties are maintained in a good condition by:
- providing you with a wide range of ways to report a repair
- offering you an appointment for emergency, urgent and routine repairs
- providing you with information on the repairs service in our leaflet: How to report a repair
- involving customers in monitoring our performance
- providing an out of hours service for emergency repairs
- aiming to increase our planned programme of works in order to help reduce the need for responsive repairs
- carrying out a gas service/safety inspection annually
- ensuring that all engineers carrying out your gas service are Gas Safe registered.
- carrying out electrical condition inspection every five years
- ensuring that whg is NICEIC compliant