Repairs and home improvements
Our skilled repairs team is dedicated to keeping your home in good condition. We carry out a range of repairs, from electrical work to heating issues.
Book a repair anytime, anywhere
Our live calendar lets you book an appointment with one of our skilled tradespeople. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.
You can also email us on enquiries@whgrp.co.uk or call us on 0300 555 6666 Monday-Friday, 8am-6pm.
Check what repairs we do
Before booking a repair, please check if it’s your responsibility to fix it in our repairs and home maintenance guide.
Emergency repairs
Your repair is classed as an emergency if the problem presents an immediate risk to safety, security or health. If you report an emergency repair, we will attend the same day to make it safe and aim to complete the full repair within 24 hours.
You may be charged if you tell us the problem is an emergency when it isn’t – for example, if you tell us a small water leak is a flood. If in doubt, it’s best to call us and we will help you diagnose the issue.
To report an emergency repair call us 24/7 on 0300 555 6666
If you think there is a gas leak, get out of your home, calmly warn your neighbours and call the free 24-hour national gas emergency number on 0800 111 999. Make sure you are well away from the leak before using your mobile phone.
Your repairs appointment
If you have booked your repair using your online account, you don’t need to do anything else. We will confirm your appointment by phone, text message or letter, and then see you on the day. Remember we don’t give appointment times for repairs in communal areas.
A responsible adult must be in your home while the work is taking place. You’ll also need to make space around the area where the repair is needed and move any belongings or furniture that may be in the way.
Occasionally we may need to change your appointment. For example, if we do not have the part needed for the repair. If you need to make special arrangements (like booking a day off work), we recommend asking a family member or friend to help out.
If your repair worsens, get in touch as we may need to re-prioritise it.
You can cancel a repair online up to 24 hours before the appointment. Sign in to your online account, select ‘Cancel’ and follow the instructions.
If you need to cancel on the day the repair is due to take place, you must call us on 0300 555 6666.
Could it be a quick fix?
Our self help video guides can help you resolve some common repair problems in the home without the need for an appointment.
