Neighbourhood Services
We’re committed to keeping your area clean and safe – creating communities and neighbourhoods you can be proud of.
A cleaner and greener neighbourhood
Our dedicated Neighbourhood Services Team support the smooth running of your building and local area. They work with you to keep your area clean and tackle fly-tipping when it’s reported, so that offenders can be prosecuted.
Rubbish and fly-tipping
Your local council is responsible for bin collections. We deal with issues in your shared areas, such as overflowing communal bins and fly-tipping.
Learn how to report problems and dispose of waste properly.
Grounds maintenance service
Some customers pay a service charge for maintenance of communal or surrounding areas.
Depending on your type of tenancy, you may see these charges listed as a separate fixed amount alongside your rent, or they may be included within your rent amount.
Our service standards explain what you can expect from these services if you receive them.
Cleaning service
Some customers pay a service charge for cleaning. This service covers communal spaces, which may be different depending on the type of building you live in.
Caretaking service in blocks
If you live in one of our blocks our Neighbourhood Services Team provide you with a regular caretaking service. The service is delivered daily to high rise blocks and a minimum of once a month to low rise blocks. Here’s what it includes.
Keeping the building safe and secure
Checking and maintaining rubbish chutes
Reporting incidents of antisocial behaviour
Tackling fly-tipping on whg land
Looking after communal areas, fire risk actions and access to meter cupboards
Monitoring our maintenance contractors
Parking issues
If you have an issue with parking on whg land you can contact us on 0300 555 6666. If you are concerned about parking on a public road you will need to contact your local council.
