How-to videos
There are lots of simple checks and quick fixes you can do yourself in just a few minutes. Our easy ‘how to’ and ‘quick fix’ videos give you clear, step-by-step guidance to help you stay safe at home, deal with small problems confidently, and find helpful ways to manage your bills.
If you ever feel unsure or if something doesn’t look right, please get in touch. We’re always here to help.
Quick fixes with Bats
Did you know some repairs can be sorted quickly at home? Our Quick fixes with Bats videos show you what to do to keep your home safe.
Whether it’s resetting your boiler, bleeding a radiator, or unblocking a sink, these videos walk you through the steps with clear, easy-to-follow instructions.
Try these quick fixes before reporting a repair.
How to fix your boiler
How to reduce damp and mould
How to reset a trip switch
How to bleed your radiators
How to unfreeze your pipes
How to unblock your sink
Money advice
Managing your money can feel overwhelming, especially when energy costs and household bills rise. Our money advisors are here to help, with simple advice on things like claiming Pension Credit, understanding your bills, budgeting and finding out what financial support you may be able to get.
Remember, you’re not alone. We’re here if you need money advice.
Check if you’re entitled to more money
Switching to Universal Credit
Talk to our money advisors
Home safety
These short videos show you how to carry out simple home safety checks, including testing your smoke alarm and window safety in high-rise buildings.
They’re quick to do and help keep you and your family safe.
Tips on window safety
How to test your smoke alarm
Tips on preventing damp and mould
Checking your fire safety door
