Our 2030 Plan: Great customer service

  • 4th August 2025

  • Our 2030 Plan

As part of the commitments set out in Our 2030 Plan, we’re making practical changes that put customers first, improve how we work and strengthen our foundation of great customer service.

These changes reflect what matters most to you when it comes to great customer service – quicker responses, clear communication and support that’s easy to access.

That means more queries are now being resolved the first time you contact us, without needing to be passed between teams. We’re also testing new ways for you to get in touch with your Community Housing Officer, so it’s easier to speak to the right person when you need to.

These improvements are part of our long-term plan to provide services that are more responsive, reliable and focused on your needs.

Our 2030 Plan

Our 2030 Plan is helping us deliver on our ambition to provide safe, secure homes and high-quality services. It’s shaped by what matters to you.

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