Report a repair 
Pay your rent With My whg you can:
- Report a repair in your home
- Cancel a repair appointment
- Check your rent account balance and easily make payments
- Update your contact details
- Opt-in to paperless billing
Important info: changes to your rent
From April 2020 the amount of rent you pay will be changing.
In February, you will receive a letter advising you of how these changes will specifically affect your rent payments.
We have put together a list of Frequently Asked Questions about this year’s rent changes, along with information about how to get support and guidance if you need it.
If you have a question about your online account, find answers to the frequently asked questions here.
If you’d like to speak to someone, call us on 0300 555 6666 and one of our team will be happy to help.
Welcome to Digital First
We’re whg’s friendly neighbourhood pixels, here to help you save time for the things you really care about by doing more online!
If you see us around, just follow our instructions to find your path to whg’s digital and online services.
About My whg account
Yes – you can use My whg to cancel repair appointments.
You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.
To cancel an appointment, log in to My whg and browse to the My repairs page. Press the Cancel button and follow the instructions on screen.
On the day of your appointment, you must make sure that whg are able to gain access to your home so that we can carry out the work.
Anyone authorised to enter your home by whg will carry identification. Always ask to see it before letting callers into your home and be aware that there may be bogus callers operating in your area. If you have any concerns about the caller, contact us on 0300 555 6666 to confirm their identity.