Important Notice

Customer update

Government guidance has recently changed however, we will be keeping our current Covid secure working practices in place. We believe this the safest decision for our customers and communities. In addition, this enables us to continue providing our services and vital repairs work.

Here’s more information about what you can expect from us and how we intend to work safely in your home.

Last Updated: 19/07/2021
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With My whg you can:

  • Report a repair in your home
  • Cancel a repair appointment
  • Check your rent account balance and easily make payments
  • Update your contact details
  • Opt-in to paperless billing
New to My whg?

You can register for My whg account quickly and easily via the button below.

You’ll need your whg rent account number to hand which can be found on your rent statements.

message Important info: changes to your rent

From April 2021 the amount of rent you pay will be changing.

In February, you will receive a letter advising you of how these changes will specifically affect your rent payments.

We have put together a list of Frequently Asked Questions about this year’s rent changes, along with information about how to get support and guidance if you need it.

Got a question?

If you have a question about your online account, find answers to the frequently asked questions here.

Rather speak to us?

If you’d like to speak to someone, call us on 0300 555 6666 and one of our team will be happy to help.

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If you see us around, just follow our instructions to find your path to whg’s digital and online services.

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