Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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With My whg you can:

  • Report a repair in your home
  • Cancel a repair appointment
  • Check your rent account balance and easily make payments
  • Update your contact details
  • Opt-in to paperless billing
New to My whg?

You can register for My whg account quickly and easily via the button below.

You’ll need your whg rent account number to hand which can be found on your rent statements.

message Important info: changes to your rent

From April 2021 the amount of rent you pay will be changing.

In February, you will receive a letter advising you of how these changes will specifically affect your rent payments.

We have put together a list of Frequently Asked Questions about this year’s rent changes, along with information about how to get support and guidance if you need it.

Got a question?

If you have a question about your online account, find answers to the frequently asked questions here.

Rather speak to us?

If you’d like to speak to someone, call us on 0300 555 6666 and one of our team will be happy to help.

Welcome to Digital First

We’re whg’s friendly neighbourhood pixels, here to help you save time for the things you really care about by doing more online!

If you see us around, just follow our instructions to find your path to whg’s digital and online services.

About My whg account