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Report a repair 
Pay your rent With My whg you can:
- Report a repair in your home
- Cancel a repair appointment
- Check your rent account balance and easily make payments
- Update your contact details
- Opt-in to paperless billing
Important info: changes to your rent
From April 2021 the amount of rent you pay will be changing.
In February, you will receive a letter advising you of how these changes will specifically affect your rent payments.
We have put together a list of Frequently Asked Questions about this year’s rent changes, along with information about how to get support and guidance if you need it.
If you have a question about your online account, find answers to the frequently asked questions here.
If you’d like to speak to someone, call us on 0300 555 6666 and one of our team will be happy to help.
Welcome to Digital First
We’re whg’s friendly neighbourhood pixels, here to help you save time for the things you really care about by doing more online!
If you see us around, just follow our instructions to find your path to whg’s digital and online services.
About My whg account
There are several ways to report a repair.
You can report your repair by accessing www.whg.uk.com but please have available: your name, address and contact telephone number as much information about the repair as possible how our repairs team can gain access to your home
To register and create your online account on mywhg portal please access www.whg.uk.com
Call our customer contact centre on 0300 555 6666 and our opening hours are 8am – 6pm Monday – Friday and 8am – 1pm Saturday.
(Emergency repairs can be reported 24 hours a day using the same telephone number.)
Contact us via email: enquiries@whgrp.co.uk and we usually respond to your email within 5 working days.
On the day of your appointment, you must make sure that whg are able to gain access to your home so that we can carry out the work.
Anyone authorised to enter your home by whg will carry identification. Always ask to see it before letting callers into your home and be aware that there may be bogus callers operating in your area. If you have any concerns about the caller, contact us on 0300 555 6666 to confirm their identity.
You can use My whg to cancel repair appointments.
You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.
To cancel an appointment, log in to My whg and browse to the My repairs page. Press the Cancel button and follow the instructions on screen.
The quickest, easiest and safest way to access your rent account is by using My whg, our online service.
To register and create your online account on mywhg portal please access www.whg.uk.com
Call our customer contact centre on 0300 555 6666 and we can issue out your latest rent statement and our opening hours are 8am – 6pm Monday – Friday and 8am – 1pm Saturday.
Contact us via email: enquiries@whgrp.co.uk and we usually respond to your email within 5 working days.
Pay online
The quickest, easiest and safest way to pay your rent online is by using My whg, our online service.
To register and create your online account on mywhg portal please access www.whg.uk.com
Contact Us
Call our customer contact centre on 0300 555 6666 our opening hours are 8am – 6pm Monday – Friday and 8am – 1pm Saturday.
Setup a direct debit.
Direct Debit is an easy and convenient way to pay. Payments can be made weekly, fortnightly, four-weekly or on a calendar month basis, on a day of your choice.
If you pay by Direct Debit you know that your rent is always paid on time and that any changes are managed for you without the hassle of going to the bank. The Direct Debit Guarantee means your payments are secure and protects you in the rare event that there is an error.
To set up a direct debit, you will need a bank, building society or credit union account and if you don’t already have one, our Money Advisors can help you to set one up.
Simply complete a Direct Debit Form and return it to us. Once returned, it will take up to ten working days for us to take a payment. We can also set up a Direct Debit over the phone between 9am and 5pm, Monday to Friday. Call us on 0300 555 6666.
We will send you a rent statement every 13 weeks. Please contact us if you require a copy at any other time.