Important Notice

Customer update

Government guidance has recently changed however, we will be keeping our current Covid secure working practices in place. We believe this the safest decision for our customers and communities. In addition, this enables us to continue providing our services and vital repairs work.

Here’s more information about what you can expect from us and how we intend to work safely in your home.

Last Updated: 19/07/2021
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Pay online

The quickest, easiest and safest way to pay your rent online is by using My whg, our online service.

Direct Debit

Direct Debit is an easy and convenient way to pay. Payments can be made weekly, fortnightly, four-weekly or on a calendar month basis, on a day of your choice.

If you pay by Direct Debit you know that your rent is always paid on time and that any changes are managed for you without the hassle of going to the bank. The Direct Debit Guarantee means your payments are secure and protects you in the rare event that there is an error.

  • To set up a direct debit, you will need a bank, building society or credit union account and if you don’t already have one, our Money Advisors can help you to set one up.
  • Simply complete a Direct Debit Form and return it to us. Once returned, it will take up to ten working days for us to take a payment. We can also set up a Direct Debit over the phone between 9am and 5pm, Monday to Friday. Call us on 0300 555 6666.
  • We will send you a rent statement every 13 weeks. Please contact us if you require a copy at any other time.
  • Your rent to whg is payable every week or month in advance. It is important that you pay regularly and do not fall behind with your payments, known as arrears. With the introduction of Universal Credit benefits, it’s important you manage your money correctly and ensure bills, including your rent is paid. To work out a budget or how the Universal credit system might affect you take a look at our budget calculator.
Universal Credit

Universal Credit is a new benefit which may affect the way you pay your rent.

Talk to us now if you're struggling to keep up your rent

If you ever fall behind with your rent, don’t ignore it. We know that it can be a difficult and stressful situation, but telling us first can be the first step in the right direction.

Your rent is one of the most important payments you will need to make but we appreciate that your circumstances can change.

  • If you find that we are trying to call you about your rent, don’t worry! We’re calling to try and help you. We will discuss your finances and we will see how we can help. We may ask you how much money you have coming in or going out each month.
  • Make sure you keep us up to date if your circumstances change. If you’re struggling to pay your rent, get in touch. The more we know, the more we can help.
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