You can check your eligibility for our housing waiting list by taking our online questionnaire. whg has a very high demand for homes. Waiting times depend on what type of home you are looking for but can be at least a year, and in some cases much longer.

To sign up to our housing register you must meet the eligibility criteria set out in our Allocations Policy. This is based on your right to rent and other information about your household, including your personal and financial circumstances.

Signing up is simple and easy to do, so we encourage you to try it first. If you still need help, call us on 0300 555 6666.

Demand for our homes is high, so you will not be offered a home straight away. It can sometimes take years to be offered a home.

Waiting times depend on the type of home you need and the area you want to live in. We have a limited number of some types of home, like bungalows or larger family homes, so these take longer to become available.

Once an advert has closed, our team works through all applications to shortlist them. This typically takes between 1 and 10 working days after the end of the advert. But it can be longer if there is repair work needed to the home before it can be let.

We know this can be an anxious time, so as soon as we have information, we update the ‘applications’ section in your account to let you know whether you were successful.

There is no need to contact us for an update as the latest information will be added here as soon as it is available.

If you are unhappy with an allocations decision, or believe you have been treated unfairly, you have the right to appeal our decision. This can be done through our complaints process.

You can check your eligibility for our housing register to see if you can join it.

If you rent a home with us and would like to move, the quickest and easiest way is to swap your home with someone else. This is called a mutual exchange.

We have signed up to the nationwide mutual exchange scheme HomeSwapper, which means our customers can use the service for free. Find out more about mutual exchange.

If you feel your home is no longer suitable due to a disability or medical issue, our aids and adaptations team may be able to help. Depending on your circumstances it may be more appropriate for you to join the council’s list.

Overcrowding is when a household has fewer bedrooms than it needs to avoid sharing, based on the age, sex and relationship of the household members.

To prevent overcrowding we use a calculation to work out how many bedrooms a household requires. You can find this calculation in our Allocations policy.

If you believe you are living in an overcrowded home you may have housing options available to you. You can check your eligibility for our housing register and find out your options online by clicking here.

Under-occupation is where a household is living in a home that has more bedrooms than it needs. Therefore the home is not occupied to its full capacity – or under-occupied.

We aim to make the best use of our homes. Where possible we try to avoid under-occupation so that we can provide customers with the most suitable homes for their needs. To do this we use a calculation to work out how many bedrooms a household requires. You can find this calculation in our Allocations policy.

Your Housing Benefit or Universal Credit could be reduced if you are living in an under-occupied home. Read Citizens’ Advice guidance about the so-called ‘bedroom tax’.

If you can’t see any properties to bid on this means that we have none available that fit your requirements. Demand for our homes is exceptionally high. We only have a small number of properties available to rent each year and we generally prioritise those who have been waiting longest.

Homes will be shown as soon as they are available to bid on. Applicants are advised not to contact us about housing availability as we are unable to indicate when properties will be advertised.