Making sure our services meet your needs

A customer greets two repairs tradespeople at the front door of her home.

Next time you speak to us, we may ask you a few extra questions about your needs and circumstances in relation to the services we provide.

This is to help us understand whether there is anything we can do differently to make it easier for you to access our services, manage your tenancy and feel safe and supported in your home.

This could include things like:

changing the way you prefer to be contacted
giving you information in a different way
allowing more time for you to answer the door
making other small adjustments that help us provide a service that’s easy for you to use.

You do not have to answer these questions if you do not want to. Anything you do share will help us understand what support may be helpful for you.

We know that your needs may change over time, so you can also let us know at any point if there is something else that would help you.

You can find out more about how we identify and support customers who may need us to do things differently in our Vulnerability Policy.