Frequently asked questions: Choose & Move

To register with Choose & Move, you should be over 18 and meet UK residence requirements. If you are aged 16-18 you can still register with us if you have been nominated by Walsall Council, have a priority need, or are a support worker. You must have someone who has agreed to offer a rent guarantee. We will ask you to provide proof of identity and proof of your current address.

There is no cost to join Choose & Move, and there are no costs involved in 'bidding'. However, you should give some thought to the costs involved in running a home should your application be successful.

There are two steps you must complete before you can start applying for whg homes using Choose & Move. Once these are complete and your registration has been confirmed, you will be able to log in and begin bidding for homes. For a step-by-step guide to registering for the first time, click the button below.
Click here

Applying for a home to rent with whg is known as 'bidding'. There are no costs involved in bidding. You can bid in the following ways:

• online through Choose & Move
• by coming into one of our offices

You can only bid for homes you are eligible to apply for. Some exceptions may include homes with age restrictions. These will be clearly marked and your bids will not be accepted if you do not meet the criteria. You are limited to three bids per week. Bidding opens at 9am each Thursday and closes at midnight each Tuesday.

When you register for Choose & Move, the information you provide will tell us which 'band' you qualify for. The band you are in determines the types of homes you are eligible to 'bid' for. For a full list of each band and the qualifying criteria for each, click the button below.

This is a frequently asked question but it is difficult for us to give accurate information about your prospects of being made an offer within specific timescales. For more detailed information about waiting times, click the button below.

If this is your first tenancy you will be asked to attend one of our pre-tenancy workshop sessions. This will help to prepare you for your new home and give helpful advice about renting with whg. This is compulsory - you will not be offered a home until you have completed the workshop. You will also be asked to attend an interview where we’ll talk about money management and finances to see if you might need any additional support from us. This is also compulsory.