whg’s coronavirus response: a year on

  • 22nd February 2021

  • Customer news

Over the last 12 months whg’s priority has been to support those most affected by the pandemic.

We have worked hard to keep our vital services running, while always putting customer and colleague safety first. We have also joined forces with our partners to enhance the community response to COVID-19.

Since the pandemic started we have:

  • Made more than 18,000 calls to check on customers’ welfare
  • Helped transform a former stroke unit back into a care facility to free up beds at Walsall Manor Hospital
  • Delivered more than 7,000 food parcels
  • Distributed 1000 kindness bags thanks to a £100,000 Barclays 100×100 UK COVID-19 Community Aid Package
  • Delivered 300 food hampers as part of the annual Diwali Basket Brigade Project
  • Given 300 tablets to our most vulnerable customers to help them keep in touch with loved ones and access health, financial, social and home-schooling services online
  • Distributed 219 fuel vouchers to assist with energy costs
  • Partnered with the British Red Cross to administer their COVID-19 hardship fund.


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