whg Recognised for Excellence in Gas Servicing

• 25th September 2020

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Leading Midlands’ landlord whg has achieved official recognition for the excellent gas service it provides its customers.

The housing association has received re-accreditation of the Housing Quality Network (HQN) award for gas servicing and maintenance

A HQN accreditation mark is a sign that whg not only meets or exceeds good standards but is also proud to offer an excellent service to its customers. It recognises that whg operates its gas strategy efficiently, effectively and is compliant with health and safety and gas industry regulations.

The HQN review involved an auditor visiting whg to carry out an in-depth evaluation and speak to colleagues and customers.

In his report the inspector said: “Amongst the accredited organisations that have received accreditation for gas servicing and maintenance, whg is probably the exemplar organisation in the way in which gas servicing and maintenance is structured, delivered and managed’

Services and ECO Manager Mark Bird said: “We carry out gas services to more than 19,000 homes every year, and despite the pandemic successfully adapted our way of working to continue providing this essential work.

“I’m delighted we have achieved HQN accreditation for a further three years. This achievement demonstrates that our gas service is great quality and offers value for money. My thanks go to all the trades team whose hard work has helped us gain this accolade.”