whg is checking in with vulnerable customers as part of its response to the coronavirus.
The leading Midlands landlord identified more than 4,000 customers aged 70 or over who may need additional support during the lockdown. A team of colleagues contacted each of these customers to offer reassurance and ensure they had everything they needed.
Customers were asked about their general health, who should be called in an emergency and if they had support with shopping or picking up medication.
A high number of them had no one they could call on and these customers have been allocated to a colleague to provide a befriending service. A total of 300 customers have also been referred to community hubs for support with food parcels and picking up prescriptions. whg has also been working closely with the NHS to get people discharged out of hospital.
Head of Health and Wellbeing Connie Jennings said: “A number of our older customers live in our award winning Wellbeing Schemes, but many live out in the community in general needs housing and may not have a support network.
“We wanted to make sure they had support and could meet their own physical needs, such as food and warmth. Mobilising our resources, we agreed we would contact all 4,000 customers and gave ourselves five days to complete this mammoth task. Thanks to teams across the business who designed a new IT system, all contact with customers is recorded in our central system where it can be viewed by anyone who needs it,
“What is heart-warming but sad is that generally the customers just want a chat. They talk about seeing no one for days and are so grateful for this basic human contact.”
whg is now moving onto contacting customers in the 60 to 70 year old age group. If you are a whg customer and feel you would benefit from this service, or know someone who would, please contact whg on 0300 555 6666.