Neighbourhoods and communities

A home is more than just your property, it’s the area where you live. We’re committed to creating neighbourhoods that you can be proud of.

What we do Building safety Community safety Working together
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What we do

Our dedicated neighbourhood teams support the smooth running of your building, local area and more.

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Rubbish chute checks, blockages and spillages
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Manage building access
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Report incidents of anti-social behaviour
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Act as a point of liaison for customers
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Manage communal areas, fire risk actions and access to meter cupboards
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Monitor the performance of cleaning and grounds maintenance contractors

Spotted something that’s not right?

Community Housing Officers work closely with the neighbourhood team to deliver our range of housing services. If there’s an issue in your area, reach out to your local contact.

Find your Community Housing Officer

Building safety

Your safety is our number one priority and we are committed to working with customers to maintain our high standards. If you have any concerns relating to building safety please get in touch immediately.

Report building safety concerns

Community safety

Every year we help customers stay safe in the areas where they live. We deal with anti-social behaviour (ASB), crime, domestic abuse and other issues that could impact the safety of customers. We operate CCTV systems and work closely with external partners such as the police and local authorities.

Working together

We like working with customers to keep our neighbourhoods clean and safe. We organise local events from estate walks to communal skips for neighbourhood clear outs.

Check out what’s on in your area

Help us keep streets clear

We spend around £240,000 a year clearing up waste and unwanted items dumped on our estates. We believe this money could be spent on improving your communities. You can help us by:

  • Reporting fly tipping to us on 0300 555 6666 or to your local council.
  • Use your council’s bulky waste collection service to get rid of large items.
  • Request a larger bin if you need one from your local council.
Find your local council
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Do you have safety concerns?

If you believe a whg customer to be the cause or victim of a safety issue, contact us by calling

0300 555 6666

In an emergency always call 999.