My whg is our new online service which allows you to manage more of your tenancy and home online than ever before.

Choose one of the options below: 

  • This is my first time using My whg

    If this is your first visit to My whg, you will need to Register for an account. You'll need to provide your email address and whg rent account number - this can be found on rent statements or your whg tenancy agreement. Contact us if you need a reminder.

    Register

    You will need access to the email address you provide in order to confirm your registration and access My whg. It will also be used to contact you in relation to your My whg account - for example, if you request a new password. The email address you provide will be saved and may be used to contact you in line with whg's Privacy Notice. If you do not wish whg to contact you on this email address after you have registered, please contact us.

  • I've used My whg before

    Great! You can log straight back in using the email address you used to sign up.

    Log in

What can I do with My whg?

With My whg you can:

  • report a repair in your home
  • cancel a repair appointment
  • check your rent account balance and easily make payments
  • update your contact details
  • opt-in to paperless billing.
  • What happens when I report a repair using My whg?

    You will easily be able to tell us exactly what repairs are needed using our simple step-by-step tool.

    If the repair is whg's responsibility, we will be in touch within one working day to book in your repair appointment at a time that suits you. Your repair is not booked in until this is confirmed.

  • Can I cancel a repair appointment?

    Yes - you can use My whg to cancel repair appointments.

    You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.

    To cancel an appointment, log in to My whg and browse to the My repairs page. Press the Cancel button and follow the instructions on screen.

  • I've made a payment, but My whg says that I am in rent arrears

    Recent payments may take up to three days to appear in your account. Your account may also show as in arrears if you pay by direct debit and the payment has not yet been taken.

  • Why do I need to register again when I already had an online account?

    My whg runs on a new system with lots of extra features which will enable you to manage more of your tenancy and home online than ever before. This means you will need to re-register if you already had an online account before August 2018.

  • I can't log in to My whg

    If you have already registered for My whg, you can request a password reminder. This will be sent to the email address you use to log in. If you no longer have access to this email address, you will need to contact us.