Money advice team shortlisted for hat trick of awards
22nd June 2021
Money advisers at whg have been shortlisted for a hat trick of awards for the support they provide to help those struggling to manage their finances.
The nine-strong team have made it through to the finals in three categories of the IMA Money Advice Awards.
These include Debt Team of the Year, the Special Achievement Award and Best Partnership Award.
Over the last year the team has seen first hand the devastating effect the pandemic has had on communities, with their referral rate rocketing by 41% and many customers needing crisis financial support.
In 2020 they helped 341 customers to resolve their debts, issued £21,000 of fuel vouchers to over 500 customers and food parcels to over 65 households and supported 1,226 customers to access £2.7 million in unclaimed benefits.
Assistant Manager (Tenancy Services) Ravi Chonk said: “To be shortlisted for three awards is a great achievement and reflects the hard work put in by colleagues over the last year. The team have regularly gone over and above, working extra hours at evenings and weekends to ensure crisis needs were met, such as delivering food parcels, topping up customers’ pre-payment meters and ensuring fuel voucher requests were processed the same day to prevent disconnection.”
They will find out if they have won in a virtual awards ceremony on 1 July.