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Everything you need to know about delayed repairs

Our repairs service is taking longer than usual and it’s important we explain why.

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Top questions about rising energy bills

If you are concerned about rising energy prices, you may have lots of questions. Here is our best advice if you are worried.

Here when you need us

Don’t forget we are here for you when you need us. You can contact our Money Advice Team on 0300 555 6666. We may be able to access fuel vouchers on your behalf, and we can work with you to help you manage your money and tackle any debt.

What can I do if I’m struggling to pay my energy bills?

If you’re worried that you won’t be able to afford to heat your home or pay your energy bills you should contact your provider immediately. They will be able to talk you through the available options and can offer advice.

You might be able to take advantage of certain benefits, grants and help:

The Winter Fuel Payment is an annual one-off payment to help you pay for heating during the winter.

You can usually get a Winter Fuel Payment if you were born on or before 26 September 1955.

Cold Weather Payments are one-off payments to help you pay for extra heating costs when the temperature drops below a specific temperature for a set period of time.

If you are on a low income or receive certain benefits you could be eligible for the Warm Home Discount of £140.

Further help: