All you need to know about repairs
Report a repair
The quickest and easiest way to report and manage repairs is online through My whg.
We have a legal requirement to carry out annual gas safety inspections and regular electrical condition inspections in all of our properties.
Our repairs standards set out the service you can expect from us.
whg Repairs Guide
This document explains what we will do to maintain and repair your home.
Frequently Asked Questions: Repairs
If there is a problem with your home, our repairs service may be able to help.
However, certain repairs are your responsibility. You can use the guidance here to find out what we’ll be able to help with, and the ways you can report any issues you’re having. If the problem presents an immediate risk to safety, security or health, you must call us on 0300 555 6666 (24/7).
You are required to keep your home in good decorative order and ensure that fixtures and fittings are maintained so that they do not cause a danger to anyone or damage the property.
We do not charge for items that break through fair wear and tear. You will however be charged for the cost of any repairs which have been caused through damage or neglect to your home.
We are responsible for repairing the structure and fixtures so that your home is kept in good condition.
You can use My whg to cancel repair appointments.
You can cancel a repair up to 24 hours before it is due to take place. If you need to cancel a repair on the day it is due to take place, you must call us on 0300 555 6666.
To cancel an appointment, log in to My whg and browse to the My Repairs page. Press the Cancel button and follow the instructions on screen.
On the day of your appointment, you must make sure that whg are able to gain access to your home so that we can carry out the work.
Anyone authorised to enter your home by whg will carry identification. Always ask to see it before letting callers into your home and be aware that there may be bogus callers operating in your area. If you have any concerns about the caller, contact us on 0300 555 6666 to confirm their identity.
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