Important Notice

Customer update

Government guidance has recently changed however, we will be keeping our current Covid secure working practices in place. We believe this the safest decision for our customers and communities. In addition, this enables us to continue providing our services and vital repairs work.

Here’s more information about what you can expect from us and how we intend to work safely in your home.

Last Updated: 19/07/2021
Skip to main content
Press 'Speak' on any page to have the content read load
Use the + and - buttons to toggle the page zoom
100 %

All you need to know about repairs

Report a repair

The quickest and easiest way to report and manage repairs is online through My whg.

Annual servicing

We have a legal requirement to carry out annual gas safety inspections and regular electrical condition inspections in all of our properties.

Our standards

Our repairs standards set out the service you can expect from us.

whg Repairs Guide

This document explains what we will do to maintain and repair your home.

Frequently Asked Questions: Repairs

If there is a problem with your home, our repairs service may be able to help.
However, certain repairs are your responsibility. You can use the guidance here to find out what we’ll be able to help with, and the ways you can report any issues you’re having. If the problem presents an immediate risk to safety, security or health, you must call us on 0300 555 6666 (24/7).

What are you looking for?

These popular pages may help…

Get involved

Get involved and keep up with what’s happening.


Advice and support services to help you manage your work, finances, health and more.

My account

Everything you need in one place, from paying your rent to reporting a repair.