Important Notice

Customer update

Government guidance has recently changed however, we will be keeping our current Covid secure working practices in place. We believe this the safest decision for our customers and communities. In addition, this enables us to continue providing our services and vital repairs work.

Here’s more information about what you can expect from us and how we intend to work safely in your home.

Last Updated: 19/07/2021
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Rent First

We understand that there are many pressures on household incomes, but payment of your rent should always be the first priority as this means you can enjoy a safe and secure home. When you signed your tenancy agreement, you agreed that your rent to whg is payable every week or month in advance.

This is especially important if you claim Universal Credit

Putting Rent First is especially important if you claim Universal Credit, as welfare benefits will be paid directly to you (in arrears) and you will have to manage your own rent payments.

As well as offering well maintained homes, whg also offer a range of high quality services such as repairs, home improvements and support for community initiatives.  The provision of these services costs money and whg uses its rental income to fund them.  This is why it is important that your rent is paid regularly and on time.

Are you ready for Universal Credit?

Read more about Universal Credit

Set up a Direct Debit

More than half of our customers pay by Direct Debit – and here are the reasons why:

  • It’s simple – paying by Direct Debit is the easiest way to pay your rent and you can choose to pay on a weekly, fortnightly, four-weekly or calendar monthly basis, on a day of your choice. Remember that if you pay fortnightly or monthly you need to pay in advance.
  • It’s hassle-free – your rent is always paid on your agreed date, no matter what the circumstance. Any changes are made for you without the hassle of going to the bank.
  • It’s secure – the Direct Debit Guarantee means your payments are secure and protects you in the rare event there is an error.
  • We are here to help – once a Direct Debit is set up, you can relax knowing that whg will help you to manage your account and sustain your tenancy.

Learn more about Direct Debit payments.

whg Money Advice Service

Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service.

We’re here to help, so don’t struggle with your financial worries alone.

Learn more about the whg Money Advice Service.

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