Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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Important information about your rent 

Rents are increasing from April 2021 by an average of £1.30 per week. We invest the rent you pay in managing and improving homes and communities.

This includes repairs, maintenance and refurbishment inside and outside of homes. We also put some of the rental income towards the cost of building new properties to provide more people with a safe and secure, affordable home. You can learn more about this here.

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We will be contacting all customers directly with information about their rent.

However, if you have concerns regarding your financial situation and its impact on your ability to pay your rent, then please let us know as soon as possible so we can support you and get you back on track.

Click here for more information on how we are supporting customers during this time.

Frequently Asked Questions

It’s important that we explain how our rents and other charges are worked out.

We’ve put together a list of Frequently Asked Questions to help make things clear.

We’re here to help, so if you are having problems paying your rent, please contact us.

Need Money Advice?

We are always here to help.

If you’d like to speak to someone in our dedicated, expert Money Advice team please contact us.

Benefit Calculator

If you are concerned how the rent increase may impact your budget, try our budgeting tool to see the impact and calculate your budget.

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