Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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Home Contents Insurance

As Home Contents Insurance is not provided by whg, it is up to you to arrange your own cover.

Customer policies

A directory of whg customer policies.


We aim to provide high-quality services to all of our customers, but we know that sometimes things can go wrong.

Fire safety

Your safety is whg’s number one priority.

Useful forms and documents

The forms and documents that our customers request most often.

Damp and condensation

All homes will be affected by condensation at some point – but there are ways you can keep on top of it.


This handbook contains information regarding the service provided to leasehold customers.

If you’re having difficulty setting up your new home or managing your tenancy, please talk to us. We can help if you are struggling due to age, physical or sensory ability, a learning disability, mental health issue or because of short-term need, for example following a bereavement or accident.

Our Tenancy Support service offers one-to-one practical support to help you manage your tenancy, regardless of age and whether you live alone, with a partner or family.

Everyone’s needs are different so we’ll arrange to visit you at home to discuss in detail what support you feel you need.

We can help you to:

  • set up your home
  • budget, manage your money and claim benefits
  • develop domestic and life skills
  • access health services
  • access local social and leisure activities
  • access learning, training or work opportunities.

For more information about the service, please contact us.

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Advice and support services to help you manage your work, finances, health and more.

My account

Everything you need in one place, from paying your rent to reporting a repair.