Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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Why do we have a Spotlight Review Group?
  • ensuring the Customer Voice is represented in our services
  • providing the opportunity for our customers to participate in shaping our services
  • monitoring review recommendations
  • compliance with our regulatory standards.

Meet the Group

Ken Beck, a member of whg’s Spotlight Review Group said: “We really enjoy being a part of the group. It is challenging, but also very rewarding. We are always looking for new and enthusiastic customers to join us!”

“Being an involved customer helps to capture the essence of work that goes into the passion and care whg have for their customers and staff alike.

“It’s not only rewarding for all volunteers to be involved and support change, but to see great outcomes from the work we deliver. Come and join in – we’d love to hear from you!”

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