Important Notice

Everything you need to know about delayed repairs

Our repairs service is taking longer than usual and it’s important we explain why.

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Our customers are the foundations whg is built on. Your views help us understand what our customers expect, want and need from us.

You help shape and improve whg services to ensure we are meeting your needs. Working together means we can design our services for the benefit of all our customers.

This is your chance to influence the decisions that really affect you, your neighbours and the rest of our customers. Your involvement can make a real difference, not only for whg but for you too.

You could learn new skills, gain new experience, build your self-confidence, get a greater understanding of how we work and have some fun along the way.

Our Customer Voice Strategy explains more about the ways we engage with our customers.

We know finding time to get involved can sometimes be difficult, so we have a range of opportunities for all of our customers to join in. From instant polls to sitting on one of our committees, there are lots of ways to join in.

Ken Beck, a member of whg’s Spotlight Review Group said: “We really enjoy being a part of the group. It is challenging, but also very rewarding. We are always looking for new and enthusiastic customers to join us!”

“Being an involved customer helps to capture the essence of work that goes into the passion and care whg have for their customers and staff alike.

“It’s not only rewarding for all volunteers to be involved and support change, but to see great outcomes from the work we deliver. Come and join in – we’d love to hear from you!”

If you would like to shape how we work or find out more – talk to us.

You don’t need to commit to anything at this stage – simply fill in the form below and we will contact you to have a chat about the next steps.

Every month, we contact 300 customers and conduct a telephone survey.

One of the regular questions we ask is:

Over the last 6 months we have seen our score fall to around 82%, which is lower in comparison to other housing providers.

To understand why the score has fallen, we have started a service review which is initially focussing on fly tipping and abandoned vehicles – two hot topics mentioned in our surveys. Customers will also now see more inspections being undertaken by fellow customers checking the ground maintenance and cleaning work completed on behalf of whg.

The responses we receive from these monthly calls go towards helping whg make a real difference for our customers.

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