Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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Our customers are the foundations whg is built on. Your views help us understand what our customers expect, want and need from us.

You help shape and improve whg services to ensure we are meeting your needs. Working together means we can design our services for the benefit of all our customers.

This is your chance to influence the decisions that really affect you, your neighbours and the rest of our customers. Your involvement can make a real difference, not only for whg but for you too.

You could learn new skills, gain new experience, build your self-confidence, get a greater understanding of how we work and have some fun along the way.

Our Customer Voice Strategy explains more about the ways we engage with our customers.

We know finding time to get involved can sometimes be difficult, so we have a range of opportunities for all of our customers to join in. From instant polls to sitting on one of our committees, there are lots of ways to join in.

Would you like to have your say? Here's how...

You don’t need to commit to anything at this stage – simply fill in the form below and we will be in touch to let you know how you can help us.

Every month, we contact 300 customers and conduct a telephone survey.

One of the regular questions we ask is:


The responses we receive from these monthly calls go towards helping whg make a real difference for our customers. You can find out how we performed over the course of a year in our annual report to customers.

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“We really enjoy being a part of the group. It is challenging, but also very rewarding. We are always looking for new and enthusiastic customers to join us!”

Spotlight Review Group member