We are one of the Midlands' leading and most successful providers of affordable homes.

If you hold an assured tenancy with whg, you may be able to move by swapping your home with another tenant.

This agreement is called a Mutual Exchange.

If you find someone who wants to exchange with you, you must get our permission before you move.

What are the rules about home swapping (exchanging)?

You have the right to exchange with the assured or secure tenant of a council or housing association anywhere in the UK. We can only defer or refuse your exchange if you or the person you want to exchange with:
• has rent arrears
• is in breach of the tenancy agreement
• would be moving to a home that would be unsuitable (eg the home is too large, too small or has medical adaptations that you or they do not need)
• has outstanding repairs caused by damage or neglect.

We have 42 days from the date we receive your completed application form to make a decision.

How do I apply to exchange my home?

If you find someone who wants to exchange with you, you must get our permission before you move. When you apply to swap your home we will contact you to arrange an inspection of your property, gas and electrical safety checks and to discuss the process with you. If you have found someone who wishes to exchange with you, all parties must complete an application form. 

You may be able to find someone to swap with using HomeSwapper.

If you are currently living in a whg home, you could also apply for a transfer using our Choose & Move service.

Your entitlement to a transfer depends on your circumstances. You may not be entitled to a transfer or you might have to wait a long time as it may take some time before a suitable property becomes available. In some areas, properties become empty less often than in others.

If you need to move because your home is too big or too small, or you can’t afford to pay the bedroom tax, whg can offer you help and advice on finding a new home with us: contact us.

Exchange application form

Get in touch with our Occupancy Team: email occupancyteam@whgrp.co.uk or call 0300 555 6666 for more information and to request an application form.

Complete this form only if you have found someone who has agreed to exchange their home with you.