We are one of the Midlands' leading and most successful providers of affordable homes.

The Customer Scrutiny Panel was formed in 2015 to give customers the chance to help improve the services whg provide.

The Scrutiny Panel are responsible for examining and scrutinising whg’s services from a customer perspective and making recommendations to whg on how we can make things better.

Why do we have a Customer Scrutiny Panel?

  • ensuring the Customer Voice is represented in our services
  • providing the opportunity for our customers to participate in shaping our services
  • monitoring review recommendations
  • compliance with our regulatory standards.

Ken Beck, Chair of whg’s Scrutiny Panel said: “We really enjoy being a part of the Scrutiny Panel. It is challenging, but also very rewarding. We are always looking for new and enthusiastic customers to join us!”

Meet the Panel

  • Rachel Lingard, whg customer

    "Being an involved customer helps to capture the essence of work that goes into the passion and care whg have for their customers and staff alike.

    "It's not only rewarding for all volunteers to be involved and support change, but to see great outcomes from the work we deliver. Come and join the team - we'd love to hear from you!"

Scrutiny Panel Reports

Want to get involved? Click here