We are one of the Midlands' leading and most successful providers of affordable homes.

Get involved

Are you passionate about being a whg customer? Do you want to help ensure that you and other customers are getting the best service at whg?

Your feedback helps us to understand what our customers expect from us, so we can shape and monitor whg services to meet our customers' needs.

Whether you have a few minutes or a few hours to spare, we want to hear from you!

We run a range of involvement opportunities which aim to involve customers in the delivery of whg services, to identify improvements and help ensure our high standards of performance are met.

If this sounds like something for you, why not sign up today? You don't need to commit to anything at this stage. Simply contact us if you would like to find out more.

Why Get Involved?

The work of our current Involved Customers makes a real difference and ensures that customers are happy in their homes.

Getting involved is very rewarding, because:

  • You will learn more and develop new skills
  • You will gain work experience and self confidence
  • You will gain a greater understanding of whg’s activity
  • You will meet like-minded people who all want to help improve whg
  • Your work will make a real difference – you will work on projects that benefit a wide range of customers.
  • Ken Beck, Scrutiny Panel Chair

    I enjoy being an involved customer at whg because I have been given the opportunity to interact with other whg customers.

    I feel that customer involvement is important to give customers an opportunity to be heard, each review we have done has been very different and interactive.

    Our latest review was about Universal Credit and the impacts it has and will have on whg customers, it was good to see that whg are well prepared for the changes Universal Credit may bring.

    It has been very rewarding being an involved customer and I have been able to put the skills I gained in my previous career in to good use.

  • Shafeen Khan, Scrutiny Panel Member

    I really enjoy being an involved customer at whg and I have learnt a lot from the reviews I have been involved in.  As a Panel we have been able to ensure that whg offers the best service to its customers. The recommendations we have made have enabled whg to make positive changes and be the best it can be. It’s great to see that whg welcomes this kind of scrutiny..

  • John Bailey, Scrutiny Panel Member

    I feel customer involvement is important to ensure whg is being transparent and accountable to all customers and other relevant parties. Having involved customers means that there are opportunities to help other whg tenants in making the most of their properties and the services provided by whg.

    The last Scrutiny review was our third, and provided means to investigate the ‘hot’ topic of Universal Credit, with an in-depth look at whg’s policies and procedures in this area. It was a satisfying and productive piece of work.