What is Universal Credit?

Universal Credit is a new benefit replacing some of the benefits and tax credits that you might be getting now.

It is for people who are of working age (between 18 and the state pension age). You can claim Universal Credit if you're out of work, or in work with a low income. 

Universal Credit replaces a number of benefits, including:

  • Housing benefit
  • Child Tax Credit
  • Income support
  • Working Tax Credit
  • Jobseeker's Allowance (JSA)
  • Employment and Support Allowance (ESA)

What's different about Universal Credit?

  • You will need to make and manage your claim online.

    If you need help to do this or want to boost your digital confidence, whg can help.
  • It's a single monthly payment.

    This means all of the benefits for your household will be combined in to one payment.
  • The monthly payment will be made directly to your bank or building society account.

    You'll need to set one up if you don't already have one.
  • You are responsible for paying your rent.

    Part of your Universal Credit payment may be allocated towards your rent (called housing costs). However, you are responsible for making rent payments to whg, in full and on time, from your bank or building society account.
  • You will have to wait around 5 weeks before you receive your first payment.

    It is a good idea to prepare for this by ensuring your whg rent account is in credit, and to think about putting aside some money each week to tide you over.


What is Universal Credit?

When will it affect me?

How do I apply for Universal Credit?

Universal Credit help and support

Frequently Asked Questions

Universal Credit: full service map

Begin an online application

Calculate your benefits